Hi there, this is Summer with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Animal 3+. We would value the opportunity to learn more about your experience as we're committed to customer satisfaction and want to address any questions or concerns you may have. Please feel free to email askdysonus@dyson.com and we are happy to provide you with support. Best wishes, SummerDyson Customer Support

Hello, thank you for providing your great feedback! We are extremely glad to hear you are pleased with the performance of your Dyson Ball Animal 3+ Upright Vacuum Cleaner. We are committed to developing the highest quality products and providing our customers with excellent service. Comments from consumers help us improve the quality of our products and services. We would also like to learn more so we can learn ways to improve future services. If you have any additional questions or concerns, please email us at askdysonus@dyson.com. Dyson wishes you great health and Joy! Best wishes, Dyson Marketplace Support.