I can’t speak for the many apparent happy customers, but my experience was not a good one. I only ordered a frame for a long size mattress from them in July. The bed frame came in a large box. Once I opened the box I discovered that there was a tear in the fabric covered rail. A simple fix i thought to remedy. I took a picture of the rail so they could see the damage happened at the packing facility or en route to Montclair, NJ. Well it is going on a month and after providing an order number, multiple pictures of the rail both before and after assembly. They say they cannot do anything unless I give them a number on the tag. I can’t seem to find the tag and the latex mattress I bought is super heavy so very heard to move:m. I explained my situation, mind you they have my personal info and all of the details of the order and shipment. After writing me back that the damage is minor and they needed the tag number, I decided to write a review. The chief marketing officer at my company told me to always make sure they know you are u happy so they have a chance yo fix the problem. Well I think 5 emails is enough. Sorry, I had a terrible experience to fix a seemingly simple problem. I think this speaks volumes about a business. Unfortunately, my first Instagram review is not a good one. Regards, GP

I loved this bed when I received it last June...so comfy. Now, months later, the head of the mattress is sinking and my back is killing me from the lack of support. I believe it needs to be turned/flipped every few months but I didn't think this would be an issue under one year.

Within a few days of using this mattress I began experiencing pain in my thoracic spine. It was mild at first but was increasing over time. It was only when I went back to my previous mattress that the pain went away (immediately I might add). The mattress is very soft - sitting on the edge of the bed causes one to sink down and I think the back pain was caused by my spine curving all night. I am an average sized woman weighing 140 lbs and do not normally experience back pain. I will be returning this mattress.

The mattress was fairly comfortable, but the strong smell was too much. One of the deciding factors for ne was they advertised barely any smell, give quick. The smell coming off the mattress after I let it air out for a week was still overwhelming. Weeks later it still gave me a headache

This is my 1st foam and by far the best mattress I have ever owned. Frame was easy to set up, and pillows are super comfortable. Was nervous about the purchase but super happy I did. Be patient with shipping. It is across all industries. Their customer service team was great.

It's a comfy bed for sure, but it's not as tall as advertised, or maybe mine has become compressed, but it's only been about a month or two. Overall I do like it. Maybe should've sprung for the extra 4" of height, but that would have made it unaffordable for me.

Not reviewing the mattress ~ what I am reviewing is the “free” sheet set. They are made of such cheap quality, I washed them and put them on my bed the first night and they were so scratchy and they did not fit on my bed. The the footed sheet fit well on one side of the bed and the top sheet didn’t cover even half of the mattress.

After just over 30 days in our Nectar Cal King I can announce that we were very happy to receive it by mail and the shopping was very easy. (I don't like to shop) At first we thought the mattress might be too soft for our liking but I admit we've gotten used to it and are sleeping great. The sheets that came with it are nice too. I may have picked a more firm mattress if shopping amongst many, but who knows if I wouldve liked it as much.

The mattress is great. Soft but still firm. It’s is perfect. The only thing I will say. Is I stay very hot on this mattress. No sure if it’s the mattress or the cover. It came with the cover and pillows. And they are Ning worth the promotional value to me. I may try to switch the cover and see if that helps. But the mattress I do love

We debated whether or not to buy a Nectar. We looked around and based on reviews, websites, and return policies, Nectar won! Who knew we’d be lucky enough to get it right on the first try. What a deal that we got pillows and sheets along with the deal!