We're sorry to hear this. You're always welcome to get in touch with the retailer directly at 1-888-746-7726 in order to get clarification on what exactly you can expect to receive. As well, we'd be happy to answer any product-related questions, so please feel free to give us a call at (800) 492-7378.

Thank you for sharing this with us. We understand how disappointing it can be when toothpaste is too runny and don't see the result expected when purchasing Whitening Toothpaste. Our products go through many quality checks to ensure each one reaches you in perfect condition. Crest 3D White Ultra Whitening Vivid Mint Toothpaste is designed with Micro-cleansing whiteners to polish away surface stains and remove up to 80% of surface stains, even in hard-to-reach places. It's helpful to know that toothpaste may become thin and watery if exposed to heat for a long period. However, it is still safe and effective to use. There are different kinds of whitening when it comes to oral care products. Most toothpaste and rinse products work to remove the stains on the surface of the teeth or extrinsic stains. However, stains can also get trapped below the enamel surface, which are intrinsic stains. So we can learn more about your experience and see how we can help further, please give us a call at (800) 492-7378, 9 am-6 pm EST, Monday-Friday.