We're sorry to hear that Olay Complete Facial Moisturizer caused your eyes to sting, Elizabeth. With safety being our top priority, we appreciate you bringing this to our attention. While avoiding contact with your eyes is recommended, rinsing your eyes with water should help with the stinging sensation. Our Safety Team would like to gather a few more details about your experience. When you have the chance, please give us a call at (800) 285-5170 for further assistance.

Thank you for getting in touch about our Olay Complete Plus Facial Moisturizer with SPF 40 for Sensitive Skin. While we're glad that the product felt smooth on the skin, we are sorry to hear about the burning in your eyes. That's definitely not the kind of experience we want for any of our consumers and we understand that this may have been upsetting. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.

Thank you for sharing your encounter with our Olay Complete Plus Facial Moisturizer with SPF 40 for Sensitive Skin. We would like to apologize for your experience. What you've shared here has been unexpected news and we are glad you brought this to us. You can be sure we are handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. Still, we understand that everyone their own personal sensitivities to specific ingredients or formulations. If you have not done so already, we do ask that you discontinue from using the product. When you have the time, please give us a call at (800) 285-5170 or write to us through our Contact Us page.