I happened to be at Sam's at 8am open for a different reason. I noticed a line and was confused as to why. As I was going inside, I realized that everyone in line to get into the store at open was there for a Pokemon drop. Everyone was buying two at a time (the limit) and some were upset that they couldn't get more. My 8 year old son and my husband love Pokemon so I went ahead and bought one. They were thrilled this evening when I gave them their surprise and opened up the packs like it was their birthdays. Thanks!

Its already hard enough to get the product and to be able to get a set and for it to be received damaged its diabolical i reached out to customer service and was told nothing can be done even with pictures and yes 3 of the packs are bent. It is not allowing me to post pics but customer service got my pics

Ridiculous!!!! I had 1 of each in my cart. I tried to pay for them for 10 minutes and I get getting a message pop up that said “sorry we are having technical issues, we're working on fixing it. Try again later.” I kept trying to pay and it said my cart was updated and my 2 items were gone. Y'all got to do better!!!!!

I had been patiently waiting for days to purchase this item but as soon as it opened the app broke down I'm so frustrated that I wasn't able to purchase this item, please fix the app and make sure that everyone have a chance to purchase items without the server being shut down.

Absolutely unacceptable experience with Sam's Club Plus member drop on March 17th at 11 PM EST. I logged in early, was ready, and the moment the items went live—nothing but error messages. After multiple attempts, I finally managed to add both available options (which were already limited), only to get hit with an “out of stock” message less than 10 seconds later during checkout. Seriously? This feels completely misleading. What's the point of advertising exclusive early access for Plus members if the system can't handle it or inventory is basically nonexistent? It comes off as a bait-and-switch rather than a real opportunity to purchase. Fix your website, fix your inventory transparency, and stop wasting your customers' time.

I had the product in my cart and went right to checkout. After I placed the order it gave me an alert that the product was no longer available. Go figure. I'm sure only family and friends of Sams Club employees were able to get the items. Simply trash. This is why nobody trusts Sam's Club.

i was refreshing over and over on top of trying to hit ship and there was never any of then at all. As soon as it hit twelve i added two white flares and hit checkout and continuously over and over saying your website was down next thing i know is they are all out of stock and it wasn't even 10:02pm cst. im not asking for anything, im just trying to point out flaws is all. im sorry if i offended ya

Sam's Club does not have enough for all their members called their system over loaded drop lot of good people out their could even order and got on at 8pm as was told by their customer service sad that they don't have this product for all their member will not be shopping at Sam's Club again to do customer service laughed at me and did nothing to make this right and will not be able to get this product again Sams is a joke

what a way to trick people into buying your VIP package. Site is grabage on drop. After 20 minutes of trying to go to payment i finally got into payment but it didn't add my preferred payment and when i tried to added payment it would log me back out. if i could give this a zero i would.

Do a better job of letting real people buy and not bots! This is the second time this has happened and the app has crashed! This is unacceptable and should have been handled differently! This makes me want to close my account and get refunded for my membership!