I do not like writing bad reviews, and I hesitated writing this one. Purple shipped me the wrong mattress. I had to contact the company, no rush was offered me. For the mistake, the agent did offer me a free mattress protector, only after I began to express my discomfort, because of this error from Purple. My mattress was then delivered to my neighbor's house (delivery company issue). The platform did not come with it, I contacted the company and the agent told me that the product was on back order. No one let me know that, I had to sleep with the mattress on the floor, as I had gotten rid of my other bed. Great product, customer service, not as great.

My husband and I have been searching for a new mattress for a while. We were long overdue for a new one and our old mattress was causing us back pain. We had looked at several mattresses and tried out more than 100 in stores but none seemed to fit the bill. We both seemed to like different levels of softness/firmness and could not agree on a mattress. Buying a mattress online that I have never tested out in person was a big leap of faith for me but Purple has certainly been worth it. No more back pain. No tossing and turning all night. I wasn't sure this kind of sleep was possible. I have already recommended it to several friends and family members. The comfort and the cost make this one to try out!

Sadly, the Purple seems very firm to my husband and I. We bought the appropriate sheets (this did make a difference in the feel of the mattress) and gave it a shot but just is not for us. I have just started the return process so will have to comment on that at a later date. I did however have an excellent ordering experience and all my interactions with the "Purple" team have been great. I wish I had a separate method to comment on the customer service. That would be 5 stars.

The mattress itself sits to low. It needs at least another inch, maybe two, in height. It also seems a bit short in length. I'm 6ft tall and on on most beds my toes hang off, on the purple my entire foot hangs off. Lastly, although I was told that no one would feel the purple diamond pattern, I have felt it from day one and it's a little unnerving being that I'm 40 years used to a uniform feel to a bed. With that said, my aches and pains have gone away and I definitely sleep much cooler. So I honestly don't know how to review this, somewhere in the middle of the road I guess.

I travel for work and stay in many Hotels throughout the yr, so i know a little bit about different mattresses. I'm a side sleeper with chronic shoulders and neck pain, I go to chiropractor often. The Purple Mattress after 3 weeks has eliminated my shoulder pain. I do like this mattress, but have one suggestion. I'm a 260 lb fella, the center of the mattress needs to be slightly firmer, slightly. I've recommended to 5-6 friends already, that are looking at mattresses. Liked it being delivered to my door Fed Ex, very convenient and was easy to set up. Oh and, get rid of the fruit in the PURPLE pants lying on the mattress, just disgusting. - GOOD DAY

I bought a Purple mattress 1 year ago and it has been one of the best investments I've made for comfort and quality sleep. My patients always ask what type of mattress I recommend. After sleeping on the Purple mattress for a year, I confidently tell them how much better I sleep and that it is the only mattress I would buy for my family.

I love this bed, my sleep quality has definitely improved. The first week or so was an adjustment as this doesn't feel like a normal bed. I was a little restless especially the first two nights but as I adjusted, my sleep improved. I also got a seat cushion!!! I love that thing, if it wasn't so heavy and big, I'd bring it to the coffee shop :D

To say I was skeptical would be an understatement. We have tried two other direct to consumer mattresses in the last 18 months. Both very well regarded, and they were clearly high quality, but neither was comfortable. I had expected both to be fantastic, but in both cases I ended the month long "adjustment period" in tears. In more pain that my 12 year old average mattress was giving me. So I was disappointed and honestly scared to try anything again. Purple claims it is the first real innovation in the industry in 20 years. I considered and thought that just might be true. So after about a month of daily back and forth with myself, I ordered. Finally...finally, my husband and I sleep. I don't feel like I can say all the good things I think and still sound like a grown up. So I'm just going to admit that literally every night when we get into bed, I am downright giddy about it. So yep- I recommend it. A couple more notes because I relied so heavily on reviews myself... zero smell and it's ready to go the moment it unrolls. We ordered two TwinXL mattresses because we have always wanted a king (neither of us should be considered little people), and we wanted to also have adjustable bases. This could be part of my giddiness- it is really just so fun. If you can, either get the adjustable base with Purple, or even somewhere else- it is so incredibly worth it. We got the mattress protector from Purple, but I went with a Beech Jersey sheet- and for me that is so much softer and more decadent than bamboo. And it is crazy stretchy, so don't feel like it will only work with the bamboo sheets. Also, the day after I finally ordered I see an email that they came out with new Purple mattress line. Naturally. But I am so so happy I ordered the original. The price point was just more possible for us, and I honestly don't see any need for an improvement. I rarely submit reviews, but I'm also rarely this over the top happy with something. We love our Purple and we feel lucky to have found them.

I chose Purple after many weeks of indecision. I am a side sleeper and I don't feel the leg pain or nagging need to switch sides anymore! I recently slept on a Tempurpedic at my friends house and it felt about the same as my Purple so I feel it's a win .. your mattress delivers an amazing nights' sleep at half the cost of the competitor. Thanks Purple!

this mattress is literally everything to me. At first, I wasn't really feeling it, and felt like I wasted my money; I kept tossing and turning at night and thought maybe the purple mattress just isn't for me. I remember one I literally could not sleep because of how uncomfortable I was and some pain in my back, but then I decided to just move my pillow to the side so that I was lying flat on my back, and I literally felt my tension spread out and ease, and I kid you not, I knocked out immediately. I couldn't do that with my old mattress, and it just feels like a huge relief every time I lay flat on the purple mattress. I honestly do recommend this mattress, especially since you can return it for your money back guaranteed if you didn't like it. I love it, and can't imagine sleeping on another mattress ever again.