Mattress was to soft so I had to return it. 100 day sleep guarantee was awesome. It worked exactly like your company said, money was back in my account within the week. The donation to charity was just icing on the cake. Wish every company handled business this way!

Currently I am a guy in a wheelchair so naturally I get back pain. Since I started using the mattress my back pain is gone and also I never get pain on my legs. My mattress was way too firm and well, my legs are very sensitive. The mattress is the softest thing my legs have ever touched. THANK YOU, PURPLE.

This mattress is much better than I expected. I'm a side sleeper. With my old mattress, I would always wake up with my hip and shoulder hurting . My back would also hurt because my hips would turn a different way throughout the night which would cause my back to stay at a weird angle. With this new mattress, I feel great when I wake up! I also sleep all through the night rather than waking up once or twice. I was worried that I would regret this purchase, but I definitely don't! I am so happy I finally got a new mattress! Thanks Purple!

Marshmallows and Dr. Scholls inserts are a good way to describe this mattress. But not the fluffy marshmallows! I had no problem adjusting to this bed and was fine the first night! I'm a side sleeper and some reviews said this was a below average mattress for side sleepers but I haven't found that true at all. There's very little bounce so a partner will likely never be disturbed. This bed envelopes me in comfort and it's very easy for me to fall asleep -- something I've had problems with. The temperature is great although I haven't experienced a hot summer yet. I sleep hot and haven't experienced any of that. My sleep is great and I wake up refreshed with no kinks or pains. Bonus!! I was able to easily get my mattress out of the nice bag it came in and didn't have to cut it with the provided tool! Now I have a nice big bag to store my off-season clothes it!

Like the mattress. The customer service mechanism is weak. The instructions and tools that come with the mattress are really weak. Saw several other Youtube videos with exactly the same problems. No detailed realistic information on the website??!??!? These should be easy fixes. Especially the letter opener made of vinyl instead of plastic so it doesn't break when you look at it. Really?? CMON!

I researched beds for what felt like ages, and I'm so glad I decided to give Purple a chance - I'm never going back to regular beds again! It took awhile for me to come around to the idea because I'm a bit of a skeptic, but if you're on the fence like I was, just try it - I doubt you'll ever regret it, but if for some reason you do, you have 100 nights to return it:)

We started off with a shakeup customer service experience, as our bed arrived 10 days after the date they said that it was "out for delivery". But since we've had the matress we are both getting full nights sleep and waking up pain free! And the pillows are phenomenal!

I'm a big fan of the concept behind the purple mattress and seat cushions because it provides high spatial frequency compression response, which is how mattresses and cushions should be rated, rather than on softness. I like the Royal Purple seat cushion, but I struggle a little with it because the edges of the cushion stick up too high and tend to cut off circulation in my legs unless my chair is at just the right height and my posture is just so. There is a little bit of bevel on the edge, but I don't think there's enough.

Unfortunately I will be returning the mattress after I hit the 21 days which is the minimum amount of time you're required to have it before you can initiate a return/refund. After 2 weeks of sleeping on it I just can't get use to the feeling of laying on jello. It is too unstable and jiggly and feels like a waterbed in some ways. I also do not like feeling the grid/squares while laying down, it's quite a nuisance. I need a solid stable mattress. So I will be going back to a traditional innerspring mattress which suits me well. Make no mistake, this seems to be a high quality mattress but it just isn't for me.

I have tried 3 different mattresses and was very disappointed. I gave up until I saw a commercial for the purple mattress. I bought it with high expectations and it didn't disappoint!!! I love this mattress and have never had such good sleep. I look forward to bedtime every single night!!!