Shipping and customer service was a little sketch, got some bum information from their chat service (which took forever and kicked back to the back of the line repeatedly). That said, I don't believe in down grading a product that is awesome (with a great development team) because customer service is trash. Just know they are going to suck, but the bed itself is fantastic. We have been debating getting a purple for years and I finally caved and it is totally worth it. While my body hasn't quite adapted to having a cooler mattress, as in I'm acutely aware that it is there, my sleep isn't poorly affected by the new type of mattress. Both my husband and I have slept better, woken up with less creaks, and find that we sleep more soundly. I'll review in the other product, but the mattress cover is loud...so if you need quiet, maybe find a different one...or double sheet.

I love love love this mattress. Before getting my Purple, I had a mattress that was over 20 years old. Needless to say, I was very happy to get a new one! It did take me a few nights to adjust to the amazing support of Purple, but now I can't wait to get in bed every night. I'll never buy a different brand again.

We replaced our not-so-old tuft & needle mattress with a purple near the end of august after my wife started complaining about back problems because the tuft was too firm for side-sleeping. First impressions were that it felt weird, but not the bad weird we were worried about. More like that good-kinda weird that you get when you sit in one of those rubber-mesh-like chairs that just kinda cups and supports you everywhere... but in bed form. because this is a bed. Both of us slept fine that first night with a little tossing and turning to figure out good positions, but it was still better than we'd been getting for the last couple months with the tuft. Fast-forward 3 months and the purple is still going strong. Haven't had any issues with it since getting used to the mattress and it would take quite a bit to convince me to try a different traditional mattress again.

At first I was very hesitant - there are many, many mattress companies booming up, but Purple is the real deal. My husband and I were moving and ordered the mattress and the first nights we slept like babies. It was super soft at first as we hadn't received our bed frame yet. Once we received our frame and placed the Purple mattress on the frame, it was comfy, firm, and we slept even better. We don't notice each other getting up or turning at night. It honestly curves to your body and is super fab. Thanks Purple!

I ordered this mattress after doing a little research finding that Purple has the best ratings for the price. I am not disappointed. It is very comfortable in all positions and it shipped quickly even with the quarantine going on. I recommend this mattress to anybody.

my husband and i were struggling to sleep with our old mattress and pillows and woke up with back pains and headaches almost everyday. We did a lot of research and loved what we saw with the purple mattress and were nervous about trying it BUT WE LOVE IT!!! We each got a pillow and we sleep cool and so comfortable and wake up pain free!!! I highly recommend purple mattress and pillow!!!

So for, we love it. I'm disappointed I now see where y'all are giving things away if you buy mattress. I didn't get anything free. Mattress cover would be nice. My husband just said the other day, I has slept the best on the purple than any other bed we have had. I'm very happy so far. The best sleep we have had in years!!

The bed is very comfortable and the morning backpain is gone. Offers just the right amount of support to keep me straight. It gives to body shape but does not cave in like a bowl. I've tried regular mattresses, pillow tops, foam toppers, and roam inner-spring hybrids and this is the best so far.

This is a great mattress. I have slept on it for a week now and enjoy the softness and support. The mattress has a very soft top and firm next layer. I like it, but for me to love it I would like it the next level of firmness to be a bit more firm. Some put the mattress at firmness level 6 on a scale of 1 to 10. I think it is more like a 5. I will continue to test it and currently 50/50 about returning it before the end of the 100 day trial. Note that I purchased the bamboo sheets as well, the sheets I really do not like, wish I could return them. The sheets are very stretchy which I guess is good for the fitted on covering the mattress, but for the top sheet it bunches up easily and makes rolling over at night very difficult and it is easy to become uncovered with the top sheet. I would suggest staying with your preferred sheets. All in all my experience with Purple is they are better then spring mattresses, I like the Purple mattress but do not love it. If it was just a bit firmer I might love this mattress.

The bed is very comfortable. I typically have back pain when waking up (and generally all the time) However, since getting the Purple bed my back pain has not vanished, but is significantly better. I don't wake up in pain. I still shift throughout the night, but I can tell a significant difference in my sleeping habits. At the same cost as many other beds on the market....I highly recommend the Purple bed.