We really enjoy the new purple mattress our sons got us for Christmas. Thank you for all the work that went into the development of such a wonderful product. However, our old mattress is still decorating our dining room wall. The incorrect word our boys gave us was that Purple could coordinate pickup of the old mattress. It seems we are on our own to do something with the old mattress. It would be nice if purple would actually coordinate the pickup of old mattresses as that would take a problem and/or worry off the shoulders of potential customers.

I've struggled with finding the perfect bed for many years due to lower back pain. My first night on the purple mattress was game changing. I woke up in the morning with no stiffness or sore lower back! That's NEVER happened before. I'm able to get a great nights sleep (except when awoken by my cats from time to time) and wake up rested. I have noticed I do still wake up in sweat from time to time even with the purple sheets but I'd still take that over no pain!

I like a soft mattress, while my husband could sleep on a slab of concrete. I figured one of us would not be able to sleep on the Purple mattress, but I was wrong! Both of us are very comfortable and pleased with our new mattress! No hip pain for me and no back pain for my husband.

Why I give Purple a 5 star rating but returned the twin xl mattresses? The all foam original Purple mattresses were difficult for my wife and I to adjust to having an had an innerspring mattress for years. If we could have afforded Purple's Hybrid selections, we would have definitely purchased from this awesome company. After giving the mattresses to a needy family (taking a picture and filling out the donation form), Purple immediately refunded the "entire" purchase price with absolutely NO pressure to keep the mattresses. They were very kind and helpful. You cannot go wrong dealing with a company that stands by their agreement and places the interest of their customer above their own. Thank you Purple!!

At first, I was not so happy with my purple mattress. But, I was using my old mattress protector and sheets. I didn't think sheets could make that big of a difference. Before I decided to return my mattress, I decided to order the purple mattress protector and the purple sheets to see if they would make a difference. Now, I can really feel how the mattress contours to my body. I wake up less during the night and with fewer aches. I would recommend the mattress highly, but it is necessary to get their recommended protector and sheets.

Im sorry to say, I've never received the mattress, so this review is not on the quality of the mattress. I do believe Purple has great quality items and very unique technology that works, and I have one of their seat cushions which is wonderful. I placed the order after being told the mattress was in stock and ready to ship. After numerous phone calls and no mattress over a three week period... no one had a solution. I was so excited to try the Purple mattress, and it was in outer space somewhere and believed to be lost by FedEx. I was never promised anything to make up for it by customer service, it was just... "sorry". I've written two letters to customer support and also to the person who wrote me to be an ambassador, and I have not once received a return response. But yet every time I contact customer service I get the annoying auto prompted email that asks me to rate their fantastic and top notch customer service that they provide. I believe this is inconsistent and not what I have experienced. One thing is for sure, every time I did connect with someone, they were very kind, courteous, and friendly. I have since ordered a memory foam mattress which is very nice. We still would like to try a Purple, but maybe we will go through Mattress Firm. I just can't imagine such a great product and company with production here in the USA, and not one person being aware of their operations and shipping or logistics. I just received my return credit after 1 month, and I am still awaiting my return credit for my pillows, of which have been confirmed and signed for but not back to my card yet? I once again called, and was told yes we have all items back and will eventually credit you. Purple, please spruce up your logistics and shipping. If FedEx can't do it right, then get someone else who can. I want to support a USA company with USA production... I just would like some support in getting the product in a timely and careful fashion. I am still considering trying your mattress, however it will take some deliberate consideration if I want to go through this debacle again. I await in anticipation and hope that things improve from a logistics standpoint. Thank you Kindly,

I was pregnant when we got it. I got it for that main reason. Needed a new bed and it's amazing. Everybody who come over and sits or lays on my bed loves it. When I show them what it's made out of they can't believe. It's a great bed. I was scaried to get because I really wanted to try it at a store to see how it felt. But I'm happy I took a chance.

My husband and were always having hip and back pain (I am a nurse, he is a GC- we are always on our feet). I decided to go for it and purchase a Purple mattress- BEST PURCHASE EVER. I have never slept so peacefully in my life. No more hip or back discomfort and I have not woken up in the middle of the night since owning it (Its been about a month). I am definitely a lifetime customer.

Changed my life in one night. I have chronic back pain from a bad car accident. One night on this baby and I actually slept for 8 hours straight! I prefer to not use a pillow when I lay on my back however, I have the purple pillow for when I sleep on my side. It helps keep my head and spine straight throughout the entire night.

The massaging can be felt on both sides even if only one is on. you can't feel the height/lowering of each side though so that's what i care about the most, as i have acid reflux i have to elevate many times at night. there was a little nick in one of the frames but i didn't notice it right away and there's no real damage to it. i was impressed by the customer service who helped us get everything according to our needs. i would totally recommend purple to literally everyone!