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Customer reviews for Purple Mattress with GelFlex Grid and Comfort Foam for
Purple Mattress with GelFlex Grid and Comfort Foam

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Mar 9, 2021
Traci M K
5 out of 5 stars review

Verified Purchase

The best for chronic back pain!

I have chronic back pain that keeps me awake and toss around. So my husband purchased the purple mattress. I can't believe the difference! I get a good night's sleep and no pain during the night! My husband also says he has slept much better sense we started sleeping on this mattress. We have had it for over a year now and we both love it still!

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Jan 9, 2017
Keri O
3 out of 5 stars review

Verified Purchase

75% good

Day 1: unpacked purple, HEAVY, AWKWARD, HARD TO MOVE! Laid on it, pretty excited. This definitely feels different than any beds I've laid on. Sat up... Hmmm... Not a lot of movement to my husband, that's good. Doesn't feel too hard to lay on, but sitting up I can feel my back compressing. What's that smell? Maybe it will dissipate. Will our sheets fit? Do I like this bumpy feel to the top? It feels like an egg crate under this top layer. Why are my feet hanging of the end of the bed? I'm only 5'7... They've never done than before, is this bed shorter? Hmm, look at that, it's like 2 inches shorter. Night 1: noticed the smell immediately, but still hopeful it'll fade, and the bed felt very supportive. Within the first ten minutes, my shoulders were being pinched in such a way as my hands fell asleep. I'm 5 months pregnant and side sleep mostly. My lower back feels supported great, but it's hurting my round ligaments in my hips, put my pillow between my legs, nope, And I can't feel my arms, I adjust to my back to let my arms wake up, OUCH! Even more painful on my hips. Fluff a pillow under my legs.... Nope, that's just as bad. Why does my pillow under my head feel like a rock now too? It was like this all night. They are right, it doesn't hold heat, I was cold before the night even began, which is a plus, but I'm still out on whether this is the bed for us. My Husband reported readjusting all night, too. He's unsure if it felt too hard or too soft? My guess is too hard under that top layer. Sitting up and standing this morning was easier, my lower back wasn't stiff, but man my hips are mad....Moving on to night two... 2 months later: (7 months pregnant) Finally, my husband seems to have adjusted to the bed, about 2 weeks in, we put a softer memory foam on top of it because of the constant pinching/pressure spot to my shoulders. I'm finally able to sleep. While this bed has been wonderful for my lower back issues as it's hard as heck and keeps me in alignment, I would definitely not say this is the best mattress for us. We simply cannot use it the way it was intended, sheets constrict the gel thing on the top, which lets face it folks, who isn't going to use a sheet on their bed, I have kids... Pee? Poo? Vomit? So it automatically made for a hard bed, it's supportive for sure, and that's the only reason I didn't return it. I don't wake up MOST nights with lower back pain. So there's it's only redeeming quality. I had to add a mattress topper to make it not hurt my shoulders as I'm a side sleeper. But I am free of lower sciatica pain. Seems to me it's a trade off...

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Oct 1, 2020
Nicole Z
2 out of 5 stars review

Verified Purchase

Good for side sleeping...

But I like to sleep on my back a lot too. This mattress does not have enough support for my lower back. I like to read in bed and sometimes fall asleep on my back; I wake up with terrible lower back pain whenever I do. It is comfortable for side sleeping; but overall I am disappointed and would not recommend this mattress.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Apr 9, 2017
James J
5 out of 5 stars review

Verified Purchase

Almost lost my job

My old mattress was just so uncomfortable that by 430 I was awake waiting for the alarm to go off and I was the first person to work every day. That system worked out so well for my company that they gave me the keys to the gang box and equipment trailer. Wellll after I got my purple mattress I slept so well for almost 2 weeks I didn't hear my alarm go off and slept like I've never slept before. I no longer have a key to the equipment but once I got caught up on my back sleep I can honestly say I've never been more productive. Awesome mattress.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Sep 15, 2020
Jeffrey S
5 out of 5 stars review

Verified Purchase

Excellent Support and Comfort

I took a chance buying a Purple based on word of mouth, and knew that if I did not like I would not bother sending it back. The gamble paid off; I have had no back or neck pain, and love the soft yet firm support the mattress provides. I am very please with the purchase, and have to admit that I do like the purple better than my sons Casper mattress, as it is cooler and provides more edge-of-bed support.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Feb 2, 2021
Tara B
5 out of 5 stars review

Verified Purchase

Love this mattress!

I was sure that the soreness and stiffness I had every morning was due to being in my 40's and just part of getting older. We ordered this mattress, it arrived in just a few days, and set it up. The first night wasn't the greatest, as it was different than my 15 year old pillow top, but the second night was amazing! After a couple days I realized I wasn't hobbling around to get to the shower in the morning! The real test was a weekend remodel project that typically would have left me so sore that I'd need 3 or 4 days of recovery, but I still hopped right out of bed and was on my way. This mattress has made a world of difference in my middle age aches and pains. If you're thinking "is it worth the money?" The answer is YES!!! Thank you Purple Mattress Company for such an amazing product!

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Jul 19, 2018
Chad M
3 out of 5 stars review

Verified Purchase

Great Mattress...Poor Customer Service

I purchased the Purple 2 mattress and immediately fell in love with the mattress. It truly is a great new initiative mattress for the 21st century. If I could separate my ratings, I give this mattress a 5 star rating. Where this review falls to 3 in my book is all around customer service. When I purchased the Purple 2 I sent an inquiry to update my order. It took a few WEEKDAYS to get any response. They did make things whole, but I was and still am kinda in awe that when you pay $1-2 Grand for a bed, you'd expect top of the line customer service with a top of the line product. I've received better better customer service form a snarky cars salesman last year. For that round, I forgave them. They are clearly understaffed and things happen. However, I decided I wanted to upgrade to Purple 3 (from my 2) because as a side sleeper I need something softer. Throughout the return process I thought it would be better and it wasn't. Again, after making the purchase I asked customer service to confirm a detail on my order. It took 6 days to get a answer to this question. Completely unacceptable, especially when you're asking customers to dish out couple grad for mattress. There are other great beds in the market...don't let customer service ruin. My advice to upper management. Hire more customer service reps if you're as busy as your managers say you are. Stretching them thin will turn away customers to other great mattress products.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Jan 9, 2017
Scott W
5 out of 5 stars review

Verified Purchase

Mattress :)

Best mattress I have ever slept on. No more hip pain (was a nightly horror prior) No more shoulder pain. Prior to the Purple I was achieving maybe 3-4 hours of straight sleep then another 2-3 in spasms....Now a get a minimum of 7 straight , sometimes even more, first time in years. So, I am a Believer....

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Nov 9, 2022
Shawna
1 out of 5 stars review

Verified Purchase

Does not last

Purchased in 2019 and there are two clear indentations where my husband and I sleep. It's no longer supportive in any way for either of us and I wake up every morning with back pain. We are already in the process of looking for a new mattress. Don't waste your money on something that will need to be replaced in just a few years.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Apr 20, 2018
Loki P
1 out of 5 stars review

Verified Purchase

Avoid at all cost

This mattress has been the worst purchase decision of my life. My husband and I purchased the mattress during the pillow Kickstarter, and the pillows are almost worse than the mattress! I've been having severe back problems which has resulted in time off work and many visits to the chiropractor. The mattress also runs EXTREMELY hot. Nothing about it has been as advertised and it's all been a complete waste of money. And before I get a reply from Purple, yes, I've reached out regarding the "warranty" and they weren't willing to do a single thing about it. Literally nothing. Because back problems that didn't exist before the mattress don't constitute as a warranty defect. My husband and I have put so much money into buying the mattress, the pillows, and even the mattress protector because we thought that surely we were doing something wrong. All this time I could've spent a fraction of the cost on a Casper or anything else and I probably wouldn't be dealing with the issues I'm having now. At least any other mattress company would take back the product if we didn't like it. But not Purple! I will continue to keep everyone I know from buying this garbage because it's just not worth the pain, both physical and financial.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458