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Customer reviews for Purple Mattress with GelFlex Grid and Comfort Foam for
Purple Mattress with GelFlex Grid and Comfort Foam

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Showing 151-160 of 39,249 reviews
Feb 8, 2026
Amantius
5 out of 5 stars review

No more waking up at night

The past 7 months I've woken up at least 3 times a night. I even got perscribed sleep medicine because I thought I had insomnia. Still woke up with that. Then I got the idea to buy a new mattress. So, I brought this mattress to replace my 9yr old one. It was so comfortable in-store. I haven't woken up since. I have this with an adjustable base and a temper-pedic breeze pillow.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Feb 18, 2026
Erin
5 out of 5 stars review

10yr owner

We bought this back when we bought our house in 2014/15 and we have never looked back. We're in our 40s and we're both active but heavier people. Every time we go out of town we can't wait to get back to our purple mattress lol we love it. Im considering buying a new one ONLY because we've had this thing for 10years.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Feb 16, 2026
Drew
3 out of 5 stars review

The Good, the Bad, and the "Grid Lock"

The "Honey-Moon" Phase When you first lie on a Purple, it feels like nothing else. The GelFlex Grid does a phenomenal job of "buckling" under your shoulders and hips while staying flat under your back. For a side sleeper, it provides that rare "zero-gravity" sensation. It's also arguably the coolest-sleeping mattress on the market because the grid is mostly air. The Breakdown (Heavy Sleeper Reality) While the grid is marketed as "ultra-durable," the reality for heavier body types is different. Over time, the grid can lose its structural "memory," leading to what feels like a collapse in the center. Once that support goes, you aren't just sleeping on a mattress-you're sleeping in a hole. For a side sleeper, this means your spine is permanently curved, leading to that tell-tale lower back pain in the morning. The Warranty Experience: "The Waiting Game" This is where the real frustration sets in. While Purple offers a 10-year warranty, navigating it is currently a test of patience. • Lengthy Processing: The communication has been significantly slower than expected. • The "Busy" Team: It seems their warranty department is currently overwhelmed, leading to long silences and slow follow-ups. • The Hoop-Jumping: Like many "bed-in-a-box" companies, they require specific photos of "visual sag" (often measured with a string and a ruler), which doesn't always capture how the grid feels when it's actually under the weight of a person. Bottom Line: If you are a lighter sleeper, the Purple is a cooling marvel. If you are a heavier sleeper, the grid's longevity is a gamble-and if you lose that gamble, be prepared for a warranty process that takes much longer than you'd like.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Jun 14, 2026
No difference
3 out of 5 stars review

Verified Purchase

No Difference

I haven't found a difference between Purple and the mattress I had.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Jun 13, 2026
Derek Rubicon
1 out of 5 stars review

Verified Purchase

Terrible company to do business with. 10/10 do not recommend

Do not do business with them. They ripped me off and I still haven't been refunded.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Jan 2, 2026
Steve B.
4 out of 5 stars review

Verified Purchase

Wish I had purchased one sooner.

Excellent sleep. Wish I had bought a step higher since I am a side sleeper.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
May 30, 2026
Unhappy
1 out of 5 stars review

Verified Purchase

Not worth it

This mattress came really smelly and was too thin and firm for our liking

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Mar 10, 2026
J danger
3 out of 5 stars review

Verified Purchase

Great Mattress!

Mattress is amazing. Customer service was rude and unhelpful. Turned 5 stars into 3

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Dec 13, 2025
MarkW
5 out of 5 stars review

Verified Purchase

Purchased 5 Purple Mattresses, 2 @home 3@condo

Great Product, Have purchased 3 for may condo and 2 for my home in the last 3 years.

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
Feb 16, 2026
Colyer
2 out of 5 stars review

Verified Purchase

its ok but to be honest nothing special and for the price no

it is better then what we had but i would not buy again

Review from purple.com
Helpful?66TUYA3O1BMW19104807458
reply from purplepwr-pwr

We are sorry to hear that you are not loving your Purple Mattress. Although we think the mattress is a great product, we realize it may not be right for everyone. We do offer a one-time exchange if you would like to try one of our other mattresses or a return during the first 100- nights. If you would like to exchange or return your mattress, please give us a call at 888-848-8456, and one of our well-rested agents would be happy to assist you!