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Customer reviews for Purple Mattress with GelFlex Grid and Comfort Foam for
Purple Mattress with GelFlex Grid and Comfort Foam

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Showing 5,801-5,810 of 38,865 reviews
Oct 29, 2020
Rebecca
5 out of 5 stars review

Verified Purchase

LOVE IT!!!

Absolutely love this mattress. I move around a lot at night and it's comfortable in all positions. My only complaint is it took about 2 - 3 weeks for the mattress to fully inflate (because it comes in completely flat). The first week I had it I felt like I was sleeping on the floor, it was so low. I've had it for a few months now and I tell everyone about it.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Aug 29, 2018
Tolbert O
1 out of 5 stars review

Verified Purchase

Horrible customer service

I ordered the mattress 2 months ago and it's not here. Spoke to about 6 different people and they are obviously reading a script. Honesty goes a long way. If you are running behind in producing a high end mattress that customers pay a lot of money for, then just say that. I'll be upset but at least you are honest. I've gotten the run around, I've bren hung up on, I've been given new delivery dates and still the mattress is not here. I've even received an email asking how I'm enjoying my new mattress that still hasn't been delivered. I've been on a 3 way call between purple and mannor and they were both putting the blame on each other as far as where the mattress is. Very professional. At this point I'm over it, I don't know how good your mattress is but I'll probably have to cancel that order because for what I paid for, tempurpedic has something that's pretty much the same thing except for your polymer elastic thing. I'm beyond frustrated at companies who can't spent time to work out a system to create good customer service and follow up. Evertime I've had to call to find out why my mattress hasn't been delivered. This is ridiculous.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Jan 17, 2020
Ying L
5 out of 5 stars review

Verified Purchase

Best Bed Ever

The Purple Mattress has been the best bed I've slept on. I've tried many other well-known bed but wasn't completely satisfy with them. I am a light sleeper and normally toss and turn several times throughout the night. I also find it difficult to fall asleep and would end up laying in bed past my bed time. With previous beds, I would wake up tired and struggle waking myself up. However, with the Purple Mattress, despite being a light sleeper, I am well rested and don't wake up with the feeling of not getting enough sleep through the night. The warranty that comes with the bed is also a plus. My only critic is the price range. The Purple Mattress is on the expensive end for my budget but well worth it for someone like me who gets little sleep through the night.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Sep 3, 2017
Aaron A
4 out of 5 stars review

Verified Purchase

So far so good..

We have only had it a few weeks; however, we are happy woth the purchase. Having back problems, a comfortable mattress is essential. As long as it holds up as advertised, I would strongly recommend it. I have a friend that may be purchasing one as well.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Sep 2, 2018
Katie .
3 out of 5 stars review

Verified Purchase

not what I'd hoped for

I get a very soar back if I lay on my back in this bed- which is unfortunate. I was really hoping for a bed that would allieviate some of that lower back pain I experience. I think the bed is cool and an interesting concept but it doesn't really work for me and my back pain.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Jan 22, 2018
Ken M
3 out of 5 stars review

Verified Purchase

Bed is fine customer service sucks

Bed is fine. That's it. Sheets are stretchy and never stay with you. Really annoying. Mattress protector works but makes the bottom sheet drag with your body then snap back into place. Annoying. Bed frame is quiet. Pillows are awful. Wrong height. Tell you to put a towel/another pillow under your pillow. Seriously? Seat cushion is definitely a waste. Great until you sit on the edge. Look at your car seat or office chair. Notice how your seat cushion doesn't look anything like those? Nothing ships at the same time, so you'll sit there with pieces you can't use for a week at a time. Don't care about customer experience at all. Customer service personalized their service only to tell you that "we told you everything ships separately". They seem to be better when you call, but overall, this company understand things in pieces but not the whole. Like great individual products that work together poorly. Or great ads but poor customer service. Perhaps some day they will organize and evolve. Most companies don't. And for now, that's why I'll buy something else.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Oct 13, 2016
Sean M
5 out of 5 stars review

Verified Purchase

Thanks

The best that I've ever bought I have bad back problems and really use all the pressure there is no pressure when I'm laying on the bed I wish I could just live in that bad it's such a great bed I've tried therapeutic music beds they didn't work this thing is the greatest bed

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Apr 19, 2017
Lani D
5 out of 5 stars review

Verified Purchase

surprisingly comfortable and kept my alignment

I have been searching for the right mattress when I came across the ads online. The video was convincing and the return policy sold the idea to give this a try. While I waited for the shipment it turned out that people I knew also purchase the mattress and was very pleased with it. At my chiropractor appointment she commented that my alignment was holding since last adjustment. I never thought a semi-firm mattress would be comfortable but it is working out great for me.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Sep 25, 2017
Daniele B
5 out of 5 stars review

Verified Purchase

Purple changes lives!

We are really enjoying our Purple mattress! It has definitely changed our quality of sleep. That makes a big difference in your work day when you've slept well the night before. It is truly one of the most comfortable beds we've ever slept on. My husband is a back & side sleeper and I am a side & stomach sleeper. We are thrilled with this purchase!

Review from purple.com
Helpful?66TUYA3O1BMW19099455093
Aug 11, 2016
Larry L
2 out of 5 stars review

Verified Purchase

I want to love it....

I am still on the fence of if I should keep it or not. Initially I thought that it would be no problem at all to get the kind of rest I need. However I have yet to experience a full nights rest for about a month. My fiancé is having th same problems as well. We are still undecided. Too firm? Not too soft for sure. I want to love it. Just not there yet.

Review from purple.com
Helpful?66TUYA3O1BMW19099455093