Purple mattress arrived on time, Our compliments to the designer of the shipping bag! The bag was made of heavy duty plastic with large nylon handles that made the mattress easy to maneuver ...... up the stairs and into bedroom. We followed the super easy instructions to set up. NO SMELL! The mattress began to decompress immediately and within about 15-20 minutes, mattress was set. First night.... slept GREAT! (We purchased the all foam mattress) You could immediately feel the support of your lower back and throughout the "pressure point" areas depending if you were sleeping on your side or back. In our opinion, this mattress is not too soft -- and not too hard! It is just right! We woke up refreshed with no pain in hip or shoulder joints. We recommend this mattress!

The mattress felt weird at first felt soft and firm at the same time. At first I felt like I was going to fall out of bed because there is no definite edge. From the 1st night I slept on iI woke with NO back pain. The only complaint I have is that it took longer to get the bed than you stated.

First of all my husband who has chronic back pain loves it. This is the only mattress he has been able to sleep on comfortably throughout the night. I love the cool temp. High 5. However, motion isolation is not very good. Rating for this is 1. The purple waffle layer is not smooth, I find this uncomfortable and rating for this is 2.

I ordered the king size purple mattress and requested help for them to set it up for my son who was in a motorcycle accident, Not only did they not help with taking the mattress in or setting it up they left it leaning against the neighbors garage door and as the neighbor got home to open his garage the mattress fell inside of the garage and damaged a couple products. I would've loved to keep this bed for my son but I'm a big customer service person and this was a no-no for me. Still haven't received the refund I will be checking on that soon

I got the original purple mattress, with free sheets. The mattress and sheets are wonderful, however the sheets have begun to pill already. The pillow i also baught is incredibly heavy butmy wife says she loves it.. My wife absolutely adores this mattres and pillow.

I purchased this bed as my old mattress is about 12 years old we have a newborn that we cosleep with, iour old mattress was starting to go to the middle so we purchased this one in hopes for a little bit safer cosleeping only time will tell how it will hold up!

Josh from the U-village store in Seattle was very knowledgeable and patient while we were deciding what pillow best suits our sleeping style. He helped us along the way and answered all of our questions. He was so helpful! Thank you Josh! Love the pillows!

To be honest I was extremely skeptical about the purple mattress. You hear every day why a bed is the best and most comfortable, what makes purple any different, I figured the purple grid was just a gimmick. Boy was I wrong. For years I would wake up stiff with back and neck pains. I would just chalk it up to getting older. It has only been 3 weeks and a few days since I got the purple mattress but what a world of difference, I wake up refreshed and ready to go without any pains. I highly recommend Purple and I will definitely be buying it again when the time comes. FYI I purchased the original purple

This was the BEST CUSTOMER SERVICE I have ever experienced. Chelsea​ was great! I made a mistake in my address, Chelsea made sure it was corrected timely and kept me informed via e-mail on the status. The maters arrived within few days of the purchase to the right address. Chelsea made it a great experience for me!

I was biased at first but after purchasing this and actually get to experience this, it was all worth it! Definitely recommended! I love it! It is really amazing how much mattress can do to your body. I don't get back pain like i did on my old one anymore.If you are going to invest, invest it to your health. This is worth the money!