Even though I loved the mattress and was very happy with my purchase I had to return it. My husband complained it wasn't firm enough for him and was getting back pains. In my opinion, this mattress is the perfect combination of soft and firm. I had no problems with it. I give customer service 5 stars. They truly do their best to accommodate the customer. We were told to donate our mattress to a charitable organization in order to receive a refund. We did that. It went to a family who lost all their belongings to a house fire. It is good to know it didn't go to waste. Over all I was very impressed with this company. I would totally buy it again from them. Excellent product and A++ customer service.

Best bed ever. I normally do not do reviews, don't believe them. So far this bed is the best bed I have ever slept on. I have had back and neck surgeries, and I can get a good nights sleep on this bed. Love it also purchased one pillow and because I as a side sleeper it is perfect (so far).

We were really excited about getting our purple mattress, especially me. We haven't had a new mattress in twelve years. Unfortunately, both my wife and I are experiencing sore backs when we wake up in the morning. It only started occurring after the 100 day guarantee period was over, so now we are stuck hoping the discomfort is temporary. I'm disappointed I don't like it more than I do.

I love my purple mattress! For this to be an "honest review", as purple asked for, I would need to make a few things clear. There was an adjustment period for my body to "break into" the bed. First night: I put an egg in a zip lock bag and tried breaking it on the bed. I couldn't. I got mad and tried jumping on the egg with my feet on the bed. Still I could not break it. I spent 30 minutes trying to prove the commercial wrong. I wasted my time. My first impression was how this bed is a whole different kind of cushion. It's both soft and firm. You sink in a ways to sort of cup your body and then get the support from the foam underneath the elastic. I found it to be rather soft. I weigh 165lbs, if you weigh more the bed will be firmer, if you weigh less, it will be even softer. It was just right for me. Night 2: I wanted to return it. At this point all the bed had going for it was how cool and breathable it was to sleep on. Night 7: I wanted to throw it in the yard and burn it. My back was sore all over. I had a hard time getting comfortable while sleeping.I wanted to give the bed every chance I could so I went to the store and purchased some jersey knit sheets. Week 2: My back only seemed to hurt more although the sheets had entirely transformed the bed into a more breathable, more cushioned, and more supportive bed. I stuck it out determined to give it the full 30 days. Week 3: My back began to get used to the support this bed offered. The sheets vastly improved the cool temperature. I was hoping for the best and only had 1 week before I was going to make my decision. Week 4: All pain went away. I slept harder, longer, better, and cooler. I really started to like it and decided to give it another week. Week 5: I slept on a different bed for one night. The next day I felt horrible and realized how much I had really enjoyed the purple. It provides the perfect support for your back. So if your anything like me don't expect it to be the best sleep right away. Give it time and let it grow on you. Purple King size mattress owner that wrote too long of a review.

Very pricey but comfort wise feels alright. I am a very light sleeper and wanted something that was less "busy" then a normal mattress. This isn't it. The bed material squeaks (not like a bed spring but like a spongy type of squeak) when you move around on it and I can definitely feel my spouse move around which wakes me up often. It keeps its shape so far which is a redeeming factor but overall not as impressive as the commercials make it out to be.

My husband and I have been purple owners for about 3 months now. Initially, I wasn't so sure I had made the right choice. For weeks I was still waking up achy and stiff. I was waiting (dreading) to hear the "I told you so" from my husband. He was very skeptical of the advertising I shared with him, but left the decision up to me. You see he is pretty much happy on any type of mattress, but I have degenerative spinal issues that make it very hard for me to get comfortable. I've tried pillow top, sleep number, memory foam, all with no relief. I was desparate to get out of our last mattress and stumbled upon purple. I took it as a sign that it was the ONE for me because PURPLE is my favorite color!! Happy to say that every day I feel like my body is adapting more to the mattress. Although I'm still struggling with my pillow/neck comfort. My hip and low back pain is definitely not keeping me awake at night anymore. I absolutely LOVE the bamboo Purple sheets I ordered! so soft - and cool to the skin. I get in my bed now when I want to relax:) Time will tell if the mattress is the "perfect" one for me. Have noticed that there may be a small "dip" started where I am laying. If I'm not imagining it

I was hoping the soreness/aching I feel from my purple mattress would just be something I would have to push through for a few weeks to break it in, but almost having it for 2 months now, this mattress, unfortunately, does not do for me what it says it will. I'm realizing my body type needs a perfect mix between a soft and firm, and this mattress is too firm for my upper back/neck issues. It's made me now have lower back and hip pain too which I wasn't struggling with prior to buying.

So far, so good. Went from a Sleep Number to your mattress. I waited way to long for something new. Good news is, I only recently learned about your mattress and I am glad I waited. For the first time in years, I don't wake with a sore back. Also, I love your sheets!

Great value. Had a memory foam mattress from Ashley furniture. Cost twice as much 3 yrs ago. Pretty sure it caused me to have lower back pain. Received the purple mattress right after Christmas my back is feeling a lot better and also ordered the pillow and mattress protector. All great products

i would wake up every morning with excruciating lower back, neck, shoulder and hip pain- and once I switched over to the purple mattress, there hasn't been a single night that I couldn't sleep, i no longer toss and turn, and most importantly- my back feels great. Definitely will be keeping this mattress and buying my mattresses from them in the future.