Purple mattress company certainly stands by their products! Everyone that we have done business with their has been courteous, kind, and anxious to satisfy! We love, love, love our purple mattresses and other members of our family have loved theirs as well.

We love our new king sized Purple mattress! We ordered a base online, and that was shipped in a box and super easy to put together. The mattress was even easier to set up! We have the regular Purple mattress and it is perfect! It seems like it will last years and years to come. Soooo much easier than buying a traditional mattress with traditional box springs.

So far, it has been a most comfortable bed, much better than the all foam ones I was used to. My back already feels better in the morning, I used to wake up sore. My only issue is I sat at home all day on two separate days when it said my bed was supposed to arrive, both times it changed from "Arriving" to "Pending" and then no other information was given. Finally it arrived, 10 days after leaving on a random day. Glad I was able to get someone to go by and put it in my house

I was excited to try out the purple mattress. THE SHIPMENT was fast! I had the mattress (from the States to Canada) within 3 days! THE PACKAGING is nice even if it is a little wasteful as I don't know what use you would have for that giant purple heavy-plastic bag it comes in (compared to traditional cardboard boxes). THE SET-UP took the normal amount of 5-10 minutes (faster, if you are helped). THE MATTRESS feels nice and soft. It is definitely unique (compared to memory foam and hybrid mattress) but not in a bad way, just different technology. Does give off a bit of smell but that passes after a couple hours/days. Unfortunately, YOU NEED A BOX SPRING or something underneath that isn't slats as the mattress is so soft and thin that otherwise, you will feel the slats and metal frame underneath you as you move around. I could only put up with this for two nights and then called Purple to returned it. THE RETURN process wasn't smooth. I went to the website to start the return and it suggested I email them. I did. I got a confirmation but no actual reply. Called in and they couldn't find my order number for the longest time. The customer service representative eventually sent me a form to fill out to initiate the return, this didn't result in much for a few days. I called back as the MATTRESS HAS NO STRUCTURAL INTEGRITY so once the mattress isn't flat on a bed it is like a wet noodle, impossible to stand on its sides and takes up so much of your space. This is only an issue if you're returning the mattress and have no date for pick up. If you keep it (assuming you have a box spring or flat surface to put the mattress on) you should be fine. Just my experience wasn't ideal.

My husband & I bought our purple mattress about a year ago. We love it! I just bought a second mattress for my daughter. She was so excited! The process is easy. The people are friendly and the product is great! We will definitely buy from purple again!

I like the bed, but wish I was told more about how you need sheets to keep your warranty on the bed and the cover that came with it. I like sleeping on the Purple cover, but I had to cover it up with other products. I order the purple sheets, but need wait another 6 weeks for the purple sheets to be shipped. Crazy wait time. Their return policy on some of these items blow my mine too. I was happy that they let me return the mattress protector, but the return process was like pulling teeth.

How was my overall experience? Well quit frankly I don't know if I should thank Purple or despise them. On one hand they have the most amazing bed I have ever slept on. I no longer wake up in pain after sleeping, I don't wake up in a pool of sweat, I don't make my wife drift towards me after sinking into a hole in the middle of the night (used to sleep on memory foam), my chiropractor is losing money..... and so on... basically this is the best thing ever. On the other hand Purple has single handedly ruined my love of travel. Why? Because when traveling I cant bring my purple with me and every other bed is terrible. Best money I have ever spent, hands down. I have a Purple 4.0 with the bed frame and I love it.

My Purple Mattress experience has been excellent all-around! Deciding which products to purchase was a breeze as everything is well-described on the site. Also, the products were offered at discounted prices due to ongoing and very generous sales. I definitely appreciated that! When it came to delivery, the most important items didn't take too long to get here and the tracking information was always available and accurate. One caveat was the delay in shipment of the Purple sheets set which took about two additional weeks to arrive. But this is understandable as they are a highly in-demand item. About the mattress, pillows and sheets, I can say that I was immediately blown away by their comfort and quality. My previous mattress was an ancient spring dinosaur used for about two decades so it was definitely time for an upgrade! My nights' rests thus far have been extremely cozy and scot-free. Never have I looked forward to turning in at night more than I do now! I give Purple my highest recommendation!

We LOVED our purple mattress at first and it was the answer to a good nights sleep. It did everything it promised to do. But now that we have had it for 6 months both my husband and I are waking up With the WORST back pain and body aches we have ever had. We actually can't get through a full nights sleep without waking up to aches and pains that keep us up. We have changed nothing in our routine or sleeping habits that would attribute to this other than the mattress. I am very aware that it is the mattress specifically because I travel for work and sleep on hotel beds that I wake up from and feel 10 times better (which should NOT be the case). My sore back actually goes away when I travel and comes back when I come home and sleep on the purple mattress. We feel like we have gotten scammed or at the very least bought too prematurely and should have let the company figure out the kinks before investing in their product. We are so uncomfortable and filled with so many aches and pains that we are going to have to purchase a new mattress after just 6 months, what a waste of ~$1200. With being such a new on the market product they should have given more than 101 day guarantee, understanding that there are tons of unknowns since the product hasn't been used by the general public yet. Sincerely, Super disappointed and super uncomfortable Purple Mattress Owner

I am a caretaker for my grandma. Another family member who has a stake in your company insisted she get a purple mattress. She doesn't sleep well on it but is too kind to tell them. She lives on modest means and can't afford to replace it now. Most nights she ends up in her lazy boy. Also, this mattress makes it so hard to change her sheets and make her bed. It is HEAVY! I am an able bodied woman in my 30s. I work up a sweat changing her sheets and feel like I've thrown out my back more than once. I really don't get what all the hype is about.