These used to be great. I've purchased so many over the years because I absolutely loved them. Then they changed the materials. No longer were the soft, breathable, washable, and snuggly. Instead they were scratchy, lumpy, and entirely useless after about a month's use.

I’ve purchased this pillow several times in the past, it was one of my favorites, but I returned my last order. This is not the same pillow that it used to be, it’s so flat you can fold it over and has a very strong chemical odor. I can’t imagine anyone would want this pillow. I expect much better quality control from Member’s Mark:

Go ahead - - Wash and dry this thing following the label instructions. Then tell me it's a 5-star pillow. Not so much. The insides will separate and deform. No amount of shaking, fluffing, pulling or pressing is going to help. You'll either have a dog bone shaped pillow or a sack with all the fill at one end. I returned the first set thinking surely they had a manufacturing defect - - but no. The second set did the exact same thing after a single wash.

These pillows are huge. I was pretty skeptical about whether or not we'd like them. My husband broke his neck several years ago so he's pretty picky about his pillow. Much to my shock and his, we really like them. No more punching the pillow in the middle of the night. We've used them for two weeks and are very happy with the purchase.

Description doesn’t describe these pillows. I don’t understand why these pillows are called memory foam because the pillows seem to have nothing to do with memory foam. Perhaps the term “cluster” compensates for the pieces of foam that make up the pillow. Unfortunately, I recommend these as a don’t buy.

These are extremely flat and have no fluff. I bought some of these pillows a few years back and they were wonderful. Have bought more twice since the first pillows I'd bought and both times they were so flat and uncomfortable to the point where I get headaches from them. I'm not going to take anymore chances in these in the future.

I wanted to love the members mark pillows but after just a few short weeks they’ve gone completely flat. Trying to fluff these back up is a total pain and is more visual than substantial—as soon as you lay your head on them it’s flattened again. Maybe my massive brain weighs more in the pillow

I purchased these pillows online and they were shipped to my house. I was in the hospital and didn't start using the pillows until the end of June. I noticed I all of a sudden was bite type marks were appearing on the back of my right shoulder and then a few on my right arm. Today I noticed I now was having them on both shoulders. I pulled the pillow cases off the pillows and to my "HORROR" there were bed bugs on all of the pillows I had ordered. The older pillows were fine and the mattress was fine - they were only on the new pillows. I have contacted Sam's Club but haven't heard back from them yet!!!

Bought to pick up curbside and it was like pillows were used so we returned and went in store to pick new ones. Seems like quality has declined because pillows were not as firm as in the past. We have been buying these for years and never had a problem until this time.

I purchased these after sleeping on the standard size at my mothers house. Ordered king size for my bed at home. They arrived as described, were exactly what I had remembered from the stay at my moms house. However, within a month of daily use my king size pillows are now flat. I’m not sure if it’s the king size or my moms guest room doesn’t get daily use, but I’m now disappointed with my purchases of these pillows. Would not recommend for daily use. Great for occasional use though!