I was hoping the neutral/negative reviews were wrong, but I had the same experience. It's a shame considering they seem so fluffy & supportive at first, but that doesn't last long. Now I'm waking up with knots & sore spots in my neck about half the time

I originally bought these because of the price and how fluffy they were. My husband’s first reaction was that they were so fluffy his head would touch the ceiling lol. But they do lose a bit of the air, but the softness and fluffiness doesn’t fade. We travel a lot and stay at many high end hotels- I must say that these pillows are very comparable to the quality of those. Thanks Sam’s! You’ve done great again!

I really thought these were a great buy when I purchased them. New, they are very thick and firm. However, after months of use, they begin to sag in the middle, and no matter how much you try to fluff them back up, it doesn't work. So, now mine have a permanent dip in the middle.

The Members Mark brand from Sam’s Club is legit. These pillows are huge and fluffy, the bath towels are amazing, and the sheets are superb. I used to waste my time waiting on sales at department stores and clipping coupons, but no more! I’ve been a Members Mark convert for 3 years and I’m never looking back. My bed looks like something out of a Hilton or Marriott advertisement.

I like firm and these are far from. Kind of a big let down, I was so excited and looked so nice, got them in the cases and my head sunk right in. So I'd have to sleep on the very edge to solve the problem. I sleep with two pillow and now this is my bottom pillow and my old ones are still firmer than these new ones so I'll use them, I need to be propped up so it all works out in the end but still a let down their nice if you don't mind soft pillows.

I have been buying these pillows for the last five years or so and have always been pleased with them until this last purchase. I bought 4 this time and one of the ones I got was almost completely flat (although it didn't look like it in the package). It's possible I just got a "bad" one, because the others seemed fine, but I've read several other recent reviews that were similar so it sounds like there could have been a sacrifice in quality to keep the price point low.

I have bad back, neck and shoulder pain waking up every morning. Tried many pillows, buying it from different stores to online.. even trying orthopedics pillows that are expensive, but none work. I decided to try this pillow after reading reviews on it… and OMG!!! My morning pains went away! I am a side sleeper and this pillow does it it. It is firm but yet soft and it keeps its shape. My 5 year old love it so much she ended up taking the 2nd pillow. I will purchase again! Great price for 2 pillows with great Quality!!!

I have been looking for a comfortable pillow at an affordable price for years. I have finally found them. I looooooove these pillows! I like the feel, comfort and right amount of support they provide. So long for the memory foam, bamboo, and other pillows that I've bought in the past . I am going to buy more Hotel Premier pillows for my spare bedrooms. Even my picky daughter bought some and loves them too. The price is worth the try!

I decided to repurchase after 2 years of having these exact pillows. These pillows now are completely flat after 2 weeks. Quality has changed and I’m completely disappointed. The old one still had firmness just knew it was time for new ones. Today I’m going somewhere else to get new pillows yet again. These are only good for a sham because they won’t be slept on!

Only a couple months old and they are flat in parts and lumpy in others. They did not stay fluffy at all. I am not sure if I got defective ones or what. I tried washing them and that made them worse. Going in the trash as soon as I get something new.