It was too soft for us and yet still not enough cushioning for my shoulders as a side sleeper. It was a great price so we thought we’d give it a try. I’m really disappointed with the returns process. Sam’s sent me a FedEx label and expected me to box it up and send it back. Like are you serious???Finally they said someone will come and pick it up but I’ve yet to get a call from them. I honestly expected more from Sam’s Club. I don’t think I would buy another mattress from them in the future.

I've tried ordering this multiple times. The first time it was set up as delivery, however, after they realized it was NOT in stock, they issued me a credit back. They told me they had them in the warehouse if I wanted to order it for shipping. second mattress never showed up either. I caller and they asked for 72 hours. They called today and asked for another 72 hours. Meanwhile we have no beds as I've been trying to order for two weeks. IF YOU DO NOT BUY IT OFF THE SHELF, DO NOT BUY!! DO NOT RELY ON THEIR SHIPPING OR DELIVERY. We are now weeks behind and have nothing to show. very disappointing.

Ordering this mattress was an absolute nightmare! I placed my order 7/20 and it said I would get it by 07/24. It never came. Everytime I called to ask what was going on nobody seemed to have answers. I was told they could only “email” the vendor and it would take 24-48hrs for a response. Nobody could tell me where or what was going on with my order. One time I called and was told the vendor is closed on the weekends. Then I was told I should receive it on 08/03. Once again it never came. Called again and still no answers. I finally get a tracking number telling me it should be delivered 08/06. I finally get my package but the mattress was not the same mattress that was on display in the club. I ordered “plush” and there's nothing plush about it. When I think of plush I feel like you should feel like you're sinking into it. It really doesn't feel that much of a difference from my old mattress and that one was firm. After the headache I went thru in receiving my order, I figured it'd be more of a headache to try and return it. I wish I had a better experience but it makes me not want to order anything like this again. I was told the vendor wasn't prepared for all the orders because of the sale. Not very satisfied and that's the reason I gave it 1 star.

If you like a very firm mattress, this is for you. I ordered the plush and it feels like sleeping on a concrete slab, so I can't imagine what the actual firm feels like. I'm also stuck with it because I threw away the box and returning a mattress seems like an awful lot of work so I will use this in my guest room and buy another mattress elsewhere, not online.

We purchased a queen bed for our trailer. This bed is impressive! I'm always fighting back issues, the first night, no break in time, it was comfortable and woke up with no back soreness. I hope they make more of these, I want one for our bed at home!

Bought this mattress with medium firmness, king size. The bed was firm, no medium, just firm. Just about like sleeping on a carpeted floor. It also retained heat like my old memory foam mattress. It was very heavy, no doubt a well built mattress. Probably would have lasted a long time but as a side sleeper and hot blooded anyway. After a couple of weeks I still just couldn't get a good night's sleep on it so I returned it. If you're looking for a good firm mattress and you are cold blooded this is the mattress you're looking for. They offer this in firm and I wonder if they just ship out 2 pieces of plywood and a eurotop to lay over them because I can't imagine a firm being more firm than this medium..... I ended up returning this and got the members mark 14" hybrid and it sleeps very cool and is truly a medium firmness. I sleep great on it. Nearly feels like a pure memory foam mattress w/o the heat build up a pure memory foam mattress.

Went from a Kingdown mattress to this and I love it! Definitely recommend. My sleep quality is so much better and my neck, shoulder and back pain vanished with days of buying this mattress.

Slept on this for about a week now and I just love it so much. It’s firm enough to support but soft enough to keep me comfy. It also seems to stay cool and not get too warm like other beds I have had. I highly recommend this bed to anyone as it’s a nice balance of softness and firmness.

Absolutely phenomenal mattress!! It's a good mix between soft and firm - so it's not too one way. It came perfectly packaged and wrapped nicely. Unfold and it let it rise and we were good to go. Have had an amazing few nights of sleep would recommend!

This is an awesome mattress. Very supportive and comfortable. It is a thick mattress - you almost need deep pocket sheets for it, though we managed to stretch the regular over it. The mattress came rolled up tightly vacuum sealed in a box and was simple to roll out but did require some muscle. My daughter has slept on this for a week and has talked about how well she has slept. Definitely would recommend this others.