Ordered on Saturday, was supposed to deliver by Tuesday but delivered today at noon. Point being it was ordered and delivered in 4 days. The product was exactly what we ordered. It feels like the demo in store that we laid on. I did walk on and jump on the bed for a few minutes. We are now allowing it to expand for the 24 to 48 hours. Will come back and edit review once we have slept on the bed for 30 days. So far so good!

I can't even get the mattress I ordered two weeks ago. It has been two weeks of back and forth on why our order hasn't been updated. Customer services keeps telling me they had tremendous success with their sale. However, no timeline can be established and with each phone call, I am told they need to reach out to their vendor. Terrible service. Each call I am told it will get resolved but somehow another “48 hour” window is added until they have a resolution. Do not buy a mattress at SAMS.

Ordering this mattress was an absolute nightmare! I placed my order 7/20 and it said I would get it by 07/24. It never came. Everytime I called to ask what was going on nobody seemed to have answers. I was told they could only “email” the vendor and it would take 24-48hrs for a response. Nobody could tell me where or what was going on with my order. One time I called and was told the vendor is closed on the weekends. Then I was told I should receive it on 08/03. Once again it never came. Called again and still no answers. I finally get a tracking number telling me it should be delivered 08/06. I finally get my package but the mattress was not the same mattress that was on display in the club. I ordered “plush” and there's nothing plush about it. When I think of plush I feel like you should feel like you're sinking into it. It really doesn't feel that much of a difference from my old mattress and that one was firm. After the headache I went thru in receiving my order, I figured it'd be more of a headache to try and return it. I wish I had a better experience but it makes me not want to order anything like this again. I was told the vendor wasn't prepared for all the orders because of the sale. Not very satisfied and that's the reason I gave it 1 star.

Bought this mattress with medium firmness, king size. The bed was firm, no medium, just firm. Just about like sleeping on a carpeted floor. It also retained heat like my old memory foam mattress. It was very heavy, no doubt a well built mattress. Probably would have lasted a long time but as a side sleeper and hot blooded anyway. After a couple of weeks I still just couldn't get a good night's sleep on it so I returned it. If you're looking for a good firm mattress and you are cold blooded this is the mattress you're looking for. They offer this in firm and I wonder if they just ship out 2 pieces of plywood and a eurotop to lay over them because I can't imagine a firm being more firm than this medium..... I ended up returning this and got the members mark 14" hybrid and it sleeps very cool and is truly a medium firmness. I sleep great on it. Nearly feels like a pure memory foam mattress w/o the heat build up a pure memory foam mattress.

Nice mattress for a good price. I would've given it 5 stars, but it is too firm. I purchased a queen plush, understanding that it would be soft. It is not. I don't know if it was mislabeled or if it's because I got the hybrid. I'm trying hard to get used to it, as I don't relish the thought of trying to return it. It's growing on me slightly, but still extremely hard (firm). I can't imagine how hard the firm mattress would be (probably like sleeping on concrete).

We ordered the plush and were extremely disappointed. It took several weeks for this mattress to be delivered, even though the website showed it would be delivered in two days when we initially ordered it. It finally arrived and we let it expand for 2 days. We then laid on it, and it felt very firm. We tried sleeping on it for a few nights and it was too uncomfortable. I sleep on my side and my husband sleeps on his back, and we both found it very uncomfortable, with no give. My husband said it felt like sleeping on the floor with a thin cushion. I agree with a previous review that described the bed as “plush like concrete.” For a plush, we were expecting a soft mattress. We tried breaking it in by walking on it for a few days, but it didn't help. We ended up returning it to our local Sam's. They asked that it be returned in a plastic mattress bag. It wasn't easy getting a king size mattress back to the store, but at least our store accepted the return with no issues.

Went from a Kingdown mattress to this and I love it! Definitely recommend. My sleep quality is so much better and my neck, shoulder and back pain vanished with days of buying this mattress.

Absolutely phenomenal mattress!! It's a good mix between soft and firm - so it's not too one way. It came perfectly packaged and wrapped nicely. Unfold and it let it rise and we were good to go. Have had an amazing few nights of sleep would recommend!

We are very happy with this Member’s Mark queen mattress. It arrived folded in half, rolled, and shrink-wrapped inside a compact box that measured about 43” x 21”. The box has sturdy handles on the sides, which made carrying and moving it much easier, although it is pretty heavy. You’ll definitely want two people to move it, or one very strong person. Inside the box, the mattress was folded, rolled, and tightly shrink-wrapped. Once we cut a hole in the plastic, it began inflating immediately and was fully expanded within about two minutes. It was surprisingly fast. Right out of the packaging, the mattress measured a full 13 inches thick. The mattress offers excellent support with a soft, thick pillow top. My husband prefers a firm mattress with good support, while I need a softer top, and this mattress is the perfect balance for both of us. It fits our queen bed frame perfectly. There was the usual new-mattress smell at first, but it completely went away within a day. Overall, this is a very comfortable, supportive mattress and a great value.

I was surprised when I received this mattress for many reasons. #1-it was compact! Amazing that it could fit in a decent sized box. #2- it was heavy. It took two of us just to drag it in the house and unbox it. #3- it unraveled and fluffed up quickly! I could see the full size and thickness of it soon after I took the plastic off. It is a beautiful mattress with a pillow top. It is firm and comfortable. I highly recommend it!