Mattress comes packed in a box, once open you have to allow it to set it out for 24hrs before sleeping on it. The mattress was firm but comfortable, provides good support for my back. It is also quiet when my partner moves throughout the night.

It was too soft for us and yet still not enough cushioning for my shoulders as a side sleeper. It was a great price so we thought we’d give it a try. I’m really disappointed with the returns process. Sam’s sent me a FedEx label and expected me to box it up and send it back. Like are you serious???Finally they said someone will come and pick it up but I’ve yet to get a call from them. I honestly expected more from Sam’s Club. I don’t think I would buy another mattress from them in the future.

It's a little too early for me to rate the quality of these mattresses, but they look great. Bought one for each of my kids as they were moving out. In both cases, I could not rely on the delivery date which constantly changed and made it impossible to plan for when it might arrive. Also, it will only be delivered to the doorstep of a building. If you live on the second or third floor of an apartment, they will not bring it up to your door so plan accordingly if you can figure out when it's actually coming.

We ordered the plush and were extremely disappointed. It took several weeks for this mattress to be delivered, even though the website showed it would be delivered in two days when we initially ordered it. It finally arrived and we let it expand for 2 days. We then laid on it, and it felt very firm. We tried sleeping on it for a few nights and it was too uncomfortable. I sleep on my side and my husband sleeps on his back, and we both found it very uncomfortable, with no give. My husband said it felt like sleeping on the floor with a thin cushion. I agree with a previous review that described the bed as “plush like concrete.” For a plush, we were expecting a soft mattress. We tried breaking it in by walking on it for a few days, but it didn't help. We ended up returning it to our local Sam's. They asked that it be returned in a plastic mattress bag. It wasn't easy getting a king size mattress back to the store, but at least our store accepted the return with no issues.

Ordering this mattress was an absolute nightmare! I placed my order 7/20 and it said I would get it by 07/24. It never came. Everytime I called to ask what was going on nobody seemed to have answers. I was told they could only “email” the vendor and it would take 24-48hrs for a response. Nobody could tell me where or what was going on with my order. One time I called and was told the vendor is closed on the weekends. Then I was told I should receive it on 08/03. Once again it never came. Called again and still no answers. I finally get a tracking number telling me it should be delivered 08/06. I finally get my package but the mattress was not the same mattress that was on display in the club. I ordered “plush” and there's nothing plush about it. When I think of plush I feel like you should feel like you're sinking into it. It really doesn't feel that much of a difference from my old mattress and that one was firm. After the headache I went thru in receiving my order, I figured it'd be more of a headache to try and return it. I wish I had a better experience but it makes me not want to order anything like this again. I was told the vendor wasn't prepared for all the orders because of the sale. Not very satisfied and that's the reason I gave it 1 star.

We purchased a queen bed for our trailer. This bed is impressive! I'm always fighting back issues, the first night, no break in time, it was comfortable and woke up with no back soreness. I hope they make more of these, I want one for our bed at home!

Nice mattress for a good price. I would've given it 5 stars, but it is too firm. I purchased a queen plush, understanding that it would be soft. It is not. I don't know if it was mislabeled or if it's because I got the hybrid. I'm trying hard to get used to it, as I don't relish the thought of trying to return it. It's growing on me slightly, but still extremely hard (firm). I can't imagine how hard the firm mattress would be (probably like sleeping on concrete).

We have been in the market for a new bed for a while, but every time we consider spending thousands on a new mattress we worry that it will last about the same 1-2 years as the cheap bed-in-a-box options these days. We had a temperpedic years ago that lasted maybe 3 years before it was uncomfortable. We tried a hotel for a week with a sleep number but it felt more like a half inflated blow up bed than the luxury they claimed. We were even considering getting one of the beds marketed for really BIG people even though we're not....just to see if they're built better. When we saw this mattress on display at our local club and layed on it it felt pretty good. It was the medium firmness...and honestly anything probably would have felt better than our 5 year old Lucid latex hybrid bed. Plus this bed costs about 1/3 of what we were thinking about spending on a "Big Fig". So we bought it and the first night I slept great...so great that I stupidly brought my old mattress to the curb. The second night I slept well but woke up with a little ache in my lower back. Every night since (it's been almost 2 weeks now) I wake up before my alarm with lower back pain that won't let me go back to sleep. So obviously this is too soft for a 6' 190lb 44 year old stomach sleeper. I wanted to order the king firm, but it's not available now so I ordered 2x twin XL firm mattreses. They were supposed to arrive this Friday, but haven't even been picked up by Fedex yet so now it's saying Saturday. I was hoping to let them inflate all weekend while I was camping, but now I have to delay camping and sleep on the couch for a couple nights instead because the deliver by date wasn't met. My 2BR apartment has room for 1 king bed because the other room is my office. I'm HOPING that returning the first bed to my local club won't be an issue...but I'll update if it is. I bought a clear mattress bag so it wouldn't get dirty in transit, and I'm going to bring the original box even though there's no chance it's ever fitting back in there. I'll update this again once I've had a chance to sleep on the firm mattress for a week or so. If they stand by their satisfaction guarantee without a fuss I'll bump it up to 4 stars regardless while giving my honest opinion about both firmnesses. Crossing my fingers that both the new mattresses %26 the service are as good as Sam's usually is.

Bought this mattress with medium firmness, king size. The bed was firm, no medium, just firm. Just about like sleeping on a carpeted floor. It also retained heat like my old memory foam mattress. It was very heavy, no doubt a well built mattress. Probably would have lasted a long time but as a side sleeper and hot blooded anyway. After a couple of weeks I still just couldn't get a good night's sleep on it so I returned it. If you're looking for a good firm mattress and you are cold blooded this is the mattress you're looking for. They offer this in firm and I wonder if they just ship out 2 pieces of plywood and a eurotop to lay over them because I can't imagine a firm being more firm than this medium..... I ended up returning this and got the members mark 14" hybrid and it sleeps very cool and is truly a medium firmness. I sleep great on it. Nearly feels like a pure memory foam mattress w/o the heat build up a pure memory foam mattress.

I bought this mattress based on how comfortable it felt in the store demo model. I got it home and was extremely disappointed in how firm it felt. After doing some research online, I discovered you can speed up the break-in period by stepping/jumping all over the mattress. I spent about 15 minutes stepping and jumping all over the entirety of the mattress, and it now feels much more comfortable. I still wish it was a bit softer, but I am much more satisfied with the result and feel like it might get even more soft as I continue to break it in.