Dear SONIA, Thank you for sharing your feedback regarding the ASUS RT‑BE58 Go Router. We sincerely apologize for the inconvenience caused by the router becoming hot during use and for the disappointment this product has caused. This is not the level of quality or reliability we aim to provide, and we regret that your experience did not reflect our standards. To further investigate the issue and explore possible repair or support options, we kindly recommend contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to assist you with diagnostics and provide guidance on the next steps. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2608000548-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support

Dear Valued Customer, Thank you for your comment. We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, ensure the router is running with the most current firmware version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-7/all-series/rt-be58-go/helpdesk_bios?model2Name=RT-BE58-Go. After a firmware update, it is highly recommended to perform a "hard" factory reset. Use a pin to hold the reset button for 10 seconds. Additionally, try to disable "Smart Connect" and try connecting your PC or device manually to either 2.4GHz or 5GHz. Furthermore, If you are using this as a travel router, use WISP mode for better stability when connecting to public or hotel Wi-Fi. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Alma, Thank you for your comment. We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing problem connecting it to your mobile internet. To connect this RT-BE58 Go to mobile internet, you need to use USB Tethering. Use a USB cable to plug your phone into the router's USB port, turn on mobile data, and enable USB Tethering in your phone's settings. Additionally, you can connect wirelessly by toggling the physical switch to Travel mode and turn on Hotspot on your phone. For helful tips on how to setup this router properly, visit our Product Support pages: https://www.asus.com/rs-en/support/faq/1056998/, https://www.asus.com/support/faq/1030645/, Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty