Dear Brian, Thank you for your comment. We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problems. To resolve this, verify if the router’s security settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6E or WIFI-7, please check updates for these devices. Also, try to disable "Smart Connect" and try connecting these manually to either 2.4GHz or 5GHz. Try resetting the router and reconfigure or set up the devices. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-7/all-series/rt-be58-go/helpdesk_bios?model2Name=RT-BE58-Go. For helpful tips on how to setup the router properly, visit our Product Support page: https://www.asus.com/us/support/faq/1016107/ Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Valued Customer, Thank you for your comment. We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, ensure the router is running with the most current firmware version. Firmware is available for download at: https://www.asus.com/networking-iot-servers/wifi-7/all-series/rt-be58-go/helpdesk_bios?model2Name=RT-BE58-Go. After a firmware update, it is highly recommended to perform a "hard" factory reset. Use a pin to hold the reset button for 10 seconds. Additionally, try to disable "Smart Connect" and try connecting your PC or device manually to either 2.4GHz or 5GHz. Furthermore, If you are using this as a travel router, use WISP mode for better stability when connecting to public or hotel Wi-Fi. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Dear Alma, Thank you for your comment. We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing problem connecting it to your mobile internet. To connect this RT-BE58 Go to mobile internet, you need to use USB Tethering. Use a USB cable to plug your phone into the router's USB port, turn on mobile data, and enable USB Tethering in your phone's settings. Additionally, you can connect wirelessly by toggling the physical switch to Travel mode and turn on Hotspot on your phone. For helful tips on how to setup this router properly, visit our Product Support pages: https://www.asus.com/rs-en/support/faq/1056998/, https://www.asus.com/support/faq/1030645/, Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty