We hope you’re doing well. We’re sorry to read about the experience you had with your SENIX product. We are committed to delivering top-quality tools, and our SENIX Tools Customer Care Team is here to make things right for you.<br />To promptly assist you, we kindly request that you contact us via email at senix.support&#64;yatusa.com, sharing your order number and pictures or a video of the issue.<br />Thank you for your cooperation.