I have used Turbo Tax for 10 years. And, it was the best choice I have ever made after using a private tax company for approximately 10 years with the same results but with exorbitant filing fees. Turbo tax has made filing taxes affordable and worry-free--they get me great results and simplified tutorials.

This is my first year using 'online' version vs. desktop software version used in the past due to not being able to update my Mac browser due to its age or unable to update to Windows 11 due to my PC age (not happy about being forced to buy new Mac and now new PC just to use TurboTax, do the techies factor that in when they force you to update your browsers ?!?!). My only real issue with 'online' version is lack of control, mostly not being able to switch between 'step by step' process as on desktop versions to seeing the worksheets and tax forms when a question arises or when I need to enter manual inputs, almost like TurboTax is trying to force me to pay for the support services by not letting me see the details myself. Also, I only found out that I would be able to download the data files AFTER I paid (in case I need to upload them to next year to TurboTax's or a competitior's PC version), it should tell you this BEFORE you pay. Also should make it clear that if you select 'file by mail' on the State portion, you've already paid for E-filing anyway and that no partial credit would be given if you choose this path. Product is good otherwise but could use some improvements.

The pricing is very misleading. You are forced to select delux at the end of filing. It says its a $40 dollar charge on the top left and 100# on the bottom right of the selection screen. Then upon checkout the total is around $160. Transparency is great and TurboTax obsurces this at every turn.

TurboTax is a helpful tool, but there are now SO MANY upcharge-pitfalls to dodge... The only reason I still use it is because I've been using it since I was 18, thus it's still the simplest option, and I HATE doing taxes more than I hate researching more cost-effective options for doing my taxes first. I thought I was being careful, but I STILL ended up accidentally signing up for 70+ dollars of add-ons that didn't want or need. I'm sure the info that I sent was complete and won't trigger an audit, but I am annoyed at the last second add-on SPAM they throw at you that caused me to accidentally--in the euphoric rush I felt at having my taxes DONE--sign on for another $70 for... I still don't know what. I'm just glad it's over, and will most likely choose a different option next year.

You guys always charge extra money my Illinois return never gets accepted ever and every time I try to fix it it never works. I think it’s criminal charging What you charge especially when you say TurboTax free which means it’s definitely not free when you’re charging basically $120

I have a foreign bank account, but it carries no money. Turbotax claimed I didn't have to report it due to it being lower than the $50,000 or whatever, and then later along the way I still had to pay for TurboTax Personal File Deluxe or whatever for it. Just felt scummy when it didn't matter and made no difference. What am I paying for?

Extremely frustrating - and RIDICULOUS - in having to agree again and again and again to having input the correct data for interest on CDs. I was asked to confirm data 46 TIMES on the last entry and 23-46 times on each of the last 12 entries (I did not count before then). I was almost going to give up and go with another preparer. In addition, I had to hunt to find how to report pre-paid estimated taxes. I owed money last year and was expected to prepay taxes this year. TurboTax DID prepare and send my taxes to IRS last year, but when checking out I was told you did not file my taxes so I needed to (incorrectly) check that another tax preparer did. Again, frustrating. In addition, I am not happy that I was asked for my username and password to my bank account. I have not been asked for it before and see no reason I should have to give it to you.

A seamless service that makes tax preparation run smoothly with quick inputs, helping the process move faster. Not only that, the extra information and tips to on the sides, helping to find clarity proved to be easy to understand and broadened my knowledge more by going from filing with bare minimum effort to largely scaling for extra income, now learning that it isn't a difficult process. I've been with TurboTax for years and always filed independently. This year I took my time reading everything, finding gems and learning more about expenses and tax breaks, I knew I was going to save time anyways, so decided to see what else I can contribute towards taxes this year.

What an absolute scam on the free tax version. When you click continue for free and bypass all the upgrades when you you go to click file at the end It charges you to file. $88.00 Far from a free version. MAKE IT EASY FOR PEOPLE TO SEE HOW TO USE IT FOR FREE ON A SIMPLE TAX RETURN ONLY USING THE W2S WITH STANDARD DEDUCTIONS. VERY UNPROFESSIONAL. I WILL NOT BE USING THIS SERVICE AGAIN OR EVER RECOMENDING YOUR SERVICE TO ANYONE.

Worst ever trying to get people to create a credit account through Credit Karma is not acceptable. Also saying its free to file your taxes then charging a ridiculous amount is insane. Let alone trying to get information for additional verification while already having to double verify just to file taxes for the state to take money is radicicolous.