Ashley was very helpful although I could not navigate the process very well. however, I do like not having to go to the post office and print everything.

I’m really happy with the results. The fact that it had certain personal things already saved for me. It made it easy to understand what I was actually reading and applying for and middle overall experience simple thank you.

Everything was great except for the unexpected cost. The last few years I was able to do the free and even though my taxes are the same I was required to pay.

I always have success using Turbo Tax. I have been using them for several years and I love it. It's easy to use and there is always someone ready to help if I need it. They offer a side bar with suggestions and helpful tips. They upload documents that makes filing so much faster and easier. they walk you through every possible tax break you might be able to take. I highly recommend using Turbo Tax.

Convenient way to file but lure you in with hidden fees, promising free return but adding fees after the fact and disclosing said fees in a tricky way. Extremely repetitive prompts to upgrade the service you opted to use. Have to pay for state and federal returns separately. Extra fee to take filing costs out of return. difficult to navigate between each page. If you want to review one page, you have to start the whole section over. Repetitive requirement to keep filling out information over and over. Even the Stupid worthless AI review topic tool they use to skim this as I'm typing keeps deleting letters as out of random words as I'm typing.

Filing taxes itself is easy, but the fees are excessive. I was charged $44 just to pay using my refund, plus an additional $39 to have the refund deposited directly into my bank account. If you don’t pay the extra fee, you’re essentially pushed into using a credit option or a slower alternative. The process is simple, but the add on fees really add up

Every since Credit Karma has switched to Turbo Tax I have had to pay for my taxes. I have been doing my own taxes well over 20 years and only the last two have i had to pay almost 100 dollars just to file. Meanwhile my sister has only ever done Turbo Tax and doesn't pay anything, I don't find that far when we are forced into the company. It's a great easy system just hate that I have been such a loyal Credit karma person doing taxes for free and being forced to pay now

I selected Expert Assist Deluxe for 2024 filings because of more complicated circumstances, but it was added automatically for 2025 filings. I didn't use expert assistance, and I noticed the add-on when I had everything done and ready to file. I had to completely start over to remove the extra charge! And that's on top of being forced to use Deluxe to handle extremely common circumstances. I'll be checking out competitors before I even think of using TurboTax again.

turbo tax was used because it was free and easy to use and not trying to take all of your money now your free service also cost money and that is absurd and honestly disappointing. i would still recommend you because your still the cheapest option but my god we already have to count our change because we live paycheck to paycheck so why not just take more of the money that we work our lives away just so you can tax us to death more.

If my 1095-A document says 0.00 for an amount, I should be able to enter said amount, without TurboTax telling me it’s wrong. I know how to read, so when I input information into your program it should let me continue as is. I shouldn’t have to file by mail because your automated system is too flawed to register the numbers provided to me by the document.