Our goal is for you to have an exceptional laundry day, so we're truly sorry to hear about this. Usually when this happens, the pod didn't get enough contact with water. If you aren't doing so already, place the pod in the washer before your fabrics. Be sure your load isn't too large, and that there aren't too many absorbent items in there too. We'd like to connect about this and help you remove those stains. Please call us at (800) 879-8433.

Sorry to hear this, but we have some tips that may prevent this. You want to make sure to place the PODS™ in the washer drum before adding the clothes. This can also happen when it's unable to move freely because of a larger item like a blanket or an overloaded machine. If these tips don't help or you need residue removal assistance reach out to us at (800) 879-8433 and we'll be happy to help you!