Today’s experience filing our federal along with state tax forms was time consuming! But nothing great is achieved through haste. Using the TurboTax online service made it much easier when it came to understanding what the numbers actually mean. I never took the time to self-file because of the frustration, stress, and brain fog that comes along with it, and we’re very pleased (and surprised) to find that doing it ourselves actually increased our refund! I’m grateful TurboTax online offered helpful prompts and reminders to ensure we are receiving our entitlements as tax payers. Whereas, if we were to utilize a drop-off service, us as consumers may be blind to some details, credits, and opportunities that may be hidden behind the “cubicles.” In fact, we compared our current and previous returns and found that some of the offered credits weren’t included in last year’s returns, and no major changes in filing/law updates. Actually looking forward to next years’ self-filing experience! DEFINITELY recommend!!

I had problems adding expenses for Uber. They took out over 3000 and we spent 2000 in gas and car maintenance, but it kept sending me in circles asking if I wanted to add expenses but then saying I was finished. I finally filed without adding the expenses.

Using TurboTax was great. I have been a stay-at-home mom these past few years and I was very excited to be able to file this year after returning to work and TurboTax was wonderful. I thought it was going to be really difficult and complicated but anytime I had a question there was a suggestion to find out more information and 8 out of 10 times the information was extremely helpful and cleared up all my questions

I appreciate how easy it makes to file taxes appropriately under each Section. I feel like I did get the best refund I could have however it ended up costing me 160+ dollars to file everything when I can do it for free elsewhere, which I probably will next year

The product is generally good, but there are a few problems. The program skipped adding my Social Security benefits the first time around. The final review did not catch the error, and I did not notice it until I printed out the return. I immediately tried to amend the return, but was not able to until more than a week later. This caused considerable inconvenience and anxiety. Also, the frequent attempts by TurboTax to upsell and add products is annoying and borders on deceptive.

It was a little less helpful as a different return I used 2 years ago, but the price was slightly cheaper. Slightly. Every time I got out of the program (once I was at the filing stage), I couldn't start where I left off, but had to enter info again. Very annoying and time consuming. Difficult to find documents. Couldn't look at last years return like I could in another tax program. I did like the help, it cleared many things up easily and quickly.

Your system couldn't separate spouses state returns so I paid extra to pay the state tax for my spouse because it combined our incomes. I'm a resident of Texas and stationed in a different state so I don't have a state tax but my wife works in the stationed state that does and she's a resident there. So your system combined out incomes. Your fix was to have me make a second account and to file the state separately. That's not a good fix.

The only good thing about TurboTax at this stage is the import function and even that doesn’t work well. I am so disappointed with the constant upselling. Not to mention it doesn’t capitalize the first letter in any box. The upcharging at every step is predatory.

Very understandable language and guidance, especially for beginners. Helpful, easy to identify, resources throughout for users with tax prep experience that need a few reminders during the process. Detailed explanations of all money movement or actions that impact monetary gains/losses. User interface is steady from year to year, as well as the process, assisting in increasing efficiency for returning users.

TurboTax makes things easy, however, it was confusing understanding my actual return. The federal tax seems to be what is presented more than the comprehensive total of federal and state but on occasion it presents the total of both. This did not give me confidence in my filing and I was not clear if I was receiving the full amount of my return or less. For ease of use, I give this 5 stars, but for confusion I take away 1 star.