I especially liked the easy to follow steps with helpful hints and icon for additional explanations and information.

turbo tax product is very convenient to use. and it save user time in terms of inputting information.

Major issue is during checkout for form 8839, you need line, form and schedule but there is no information on how to get it!

AI INFORMATION IS NOT HELPFUL. THE DATA BASE IS VERY LIMITED AND CANT ANSWER QUESTION ON THE CURRENT SCREEN

First time using online. Had some things that were confusing. Next time I will go back to desktop.

There was a problem due to an inability to specify a dependent as the owner of a 1095-A, but Kendrell rallied the troops and fixed it, Thanks!

Overall a great experience! Enjoyed the helpful tools when I was unsure of what to do in a certain section

If a person does not have tax and financial experience, it is very difficult to use the do-it-yourself version.

The repetitive asking if documents are duplicates, after I already confirmed they weren't about 10 times.

Sadie was really helpful, made me feel confident I was filing an accurate return, and provided helpful education for future planning.