Hey there Tanika, Thank you for sharing your experience with your Galaxy Buds3 FE. The Galaxy Buds3 FE deliver clear sound, a comfortable fit, and an easy listening experience for everyday use. If your Galaxy Buds3 FE are not working properly, please contact our Samsung Support Team for further assistance and troubleshooting. We appreciate your feedback and thank you for making Samsung your go-to choice. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Huscar, Thank you for taking the time to leave a review for your Galaxy Buds 3 FE. We’re glad to hear you’ve been enjoying them overall. If you notice that your earbuds are occasionally choppy, have low volume, or exhibit poor sound quality in one or both buds, there may be a few reasons for this. First, ensure you are wearing the earbuds correctly. Dust or debris may have also accumulated on the buds, affecting performance. Additionally, audio quality can be impacted by outdated software, a low battery, or other factors. Check the Bluetooth range between the earbuds and your phone. Make sure to use them within 30 feet of each other, though this distance may vary depending on your environment and the earbud model. Try to avoid using the device near obstructions that could block the Bluetooth signal, such as walls, routers, electrical equipment, or sources of electromagnetic interference. There are many other potential reasons for audio issues. Please see the link below for additional troubleshooting options. We appreciate you sharing your experience and feedback with us. Thank you for choosing Samsung for your audio needs. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages