Hi Fred, Thank you for sharing your experience. We apologize for the inconvenience with your Galaxy Tab S and the issue regarding the product that came in damaged and quality of the screen. We will contact you directly via email to resolve this promptly. Thank you, Samsung Customer Care

Hi Jing23, Thanks for sharing how it has been going with your Galaxy Buds3 FE. The Galaxy Buds3 FE offer clear sound, convenient controls, and seamless pairing with Galaxy devices. We understand how important a secure fit is, especially when the earbuds begin sliding during use. The Galaxy Buds3 FE come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. If you need instructions for changing the tips, check out our guide for the Buds3 FE tips. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test to ensure you have the proper fit. For additional troubleshooting steps on how to get the right fit with your Galaxy Buds3 FE, please check out the link below. Thank you for sharing your feedback with Samsung. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE From -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello, Thank you for sharing your experience. We apologize for the inconvenience with your Galaxy buds3 FE and the issue regarding noise cancelling and Bluetooth. We will contact you directly via email to resolve this promptly. Thank you, Samsung Customer Care

Hello Samsung Customer, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered with your Galaxy Buds FE. We want to ensure your product and setup are suiting your needs, and a member of our team will be contacting you directly via email to provide personalized support and resolve these issues promptly. In the meantime, we would like to provide some guidance to help improve the fit and comfort, based on the concerns you raised: 1. Angle the bud slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 2. Adjust the buds by gently rotating them forwards or backwards until the fit feels secure and comfortable. 3. Run the Galaxy Earbud Fit Test to ensure you have the proper fit. For steps, please refer to the following guide: https://www.samsung.com/ca/support/mobile-devices/find-the-best-fit-for-your-ears-with-the-galaxy-earbud-fit-test/ We look forward to connecting with you via email to ensure everything is working perfectly. Thank you, Samsung Customer Care