Thanks for sharing your experience with the Galaxy Buds3 Pro. We genuinely appreciate your feedback and want to ensure you’re getting the best out of your earbuds. If you're having trouble with the charging case, we recommend a few steps to enhance your experience. First, please check that the charging contacts on both the earbuds and the case are clean, as dust can affect charging. Additionally, make sure you’re using a compatible charging cable and adapter, and consider testing with different ones to see if that helps. Restarting the Buds can also be effective; just place them back in the case, close the lid for about 10 seconds, and then reopen it. Updating your firmware through the Galaxy Wearable app ensures you have the latest optimizations. If you continue to face challenges, consider resetting the Buds in the app under ‘About earbuds.’ We hope these suggestions help, and if you have any further questions, please don’t hesitate to reach out to us at Samsung Support! Your satisfaction is important to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Jr48, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the fit of your earbuds is to your usage and continued enjoyment. We have provided links to both an article to help you with the ideal placement of your earbuds for a secure fit, and another to a video to help you change the ear tips with ease. We also recommend performing a fit test with your earbuds placed in your ears and connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your positive feedback about the Galaxy Buds3 Pro! We love to see that you are enjoying the buds and its features. The Galaxy Buds3 Pro comes equipped with Active Noise Canceling, Adaptive Sound, and Ambient Sound options, which automatically adjust to provide an optimal listening experience. These features ensure crystal-clear audio, whether you are listening to music or taking calls. We are thrilled that the Galaxy Buds3 Pro has provided you with such a great experience! If you have any questions or need assistance, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Tom! Thank you for sharing your feedback about the Galaxy Buds3 Pro. We love to see that you’re enjoying the fit and sound quality. The Buds3 Pro are designed to provide a comfortable experience and enhanced audio performance. The Galaxy Buds3 Pro can be paired with the Galaxy Wearable app, which allows you to access advanced sound settings and customize features like noise control, Adaptive EQ, and pinch controls. This app enhances the overall experience and provides greater control over your earbuds. Your feedback is valuable, and we appreciate you taking the time to share them with us. For any questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Thomas. We're thrilled that you appreciate the sound quality and the integrations. The Buds3 Pro is designed to deliver a premium audio experience, featuring 24-bit Hi-Fi sound for crystal-clear listening. It is also equipped with improved hardware to deliver high-resolution audio, providing a superior listening experience. We also love the vibrant colors available! They’re crafted not just for style but to match your personal taste, making them a stylish accessory as well. If you have any further thoughts or questions, feel free to share them with us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus