Thanks for sharing your experience with the Galaxy Buds3 Pro, Tony. We really appreciate your feedback and want to ensure that you have a great experience going forward. We hate to see that your buds stopped charging suddenly. To help resolve this, please make sure you are using an approved charger, including the included USB cable and a Samsung-approved wall adapter. Also, check that the earbuds are properly positioned in the charging case and inspect the charging contacts for any debris. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to have difficulties after trying these steps, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your experience with the Galaxy Buds3, KButler. Your insights are invaluable as we continue to make changes and improvements. We understand that you’re having difficulty getting your buds to fit snugly, which is essential for an exceptional listening experience. To achieve the right fit, start by checking that you have the correct size ear tips. A proper fit eliminates gaps between your ear and the ear tip, reducing sound leaks and enhancing audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds3 Pro tips. Ensure proper placement by checking the directional marks on the bottom of the earbuds; you will see an "L" for the left bud and an "R" for the right bud. Insert the right bud (R) into your right ear with the "R" facing you, and do the same for the left bud (L). Slightly angle the buds so that the microphone on the bottom points towards your mouth, and adjust them by rotating them until you find the most comfortable fit. Additionally, you can use the Galaxy Wearable app to perform an earbud fit test, ensuring that you have the proper fit. If you have any further questions, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus