Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re glad to see you enjoyed them! If you’re having challenges with charging, it may be related to the earbuds or the charging case. Using a Samsung-approved charger is important, as non-certified chargers can lead to complications. We recommend fully charging the case and checking the earbuds for any visible damage. Restarting the earbuds can also be beneficial. For detailed troubleshooting instructions, please find the link below. If you need further assistance, we recommend reaching out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Kyoshi! We're glad to see that you're a loyal Samsung user and appreciate the recognition of the sound quality and features they provide. To enhance your experience, we recommend making sure you have the right-sized ear tips for a better fit, as the Buds3 Pro come with various sizes to help prevent sound leaks and ensure optimal audio. When fitting the earbuds, check the directional marks (L for left and R for right), insert them with these facing you, and angle them slightly so the microphone points towards your mouth. You can also run an earbud fit test to confirm they fit properly. We hope that these steps help improve your experience with the Buds3 Pro. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Kentk! We completely understand your concerns about sweat and its impact on performance. The Buds3 Pro are designed with an IP57 rating, providing protection against moisture. However, since they aren’t waterproof, it's important to take care, especially after workouts. To keep your buds in top-notch shape, if they do get wet from sweat or rain, please gently pat them dry with a soft cloth and let them air-dry for at least 12 hours before using them again. This will help maintain their excellent sound quality. Samsung also offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you have any questions or need assistance, please reach out to us at Samsung Support. Your feedback is valuable, and we’re here to help! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your wonderful review of the Galaxy Buds3 Pro! We're thrilled to hear you love the sound quality. The rich audio experience comes from our Enhanced 2-Way Speaker system, which features an upgraded woofer and tweeter. This setup delivers a wide frequency response, allowing you to hear the tiny details in your music that truly make it come alive. It's great to know you can wear them all day comfortably, just as we designed them to be! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus