Hi Heather! Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your feedback regarding the fit during your workouts. Since you've already tried the different earpieces, we highly recommend using the fit test available in the Galaxy Wearable app. This feature can help you find the best fit for your ears, ensuring they stay securely in place. We’ve also put together some additional tips to help enhance your fit and comfort, and we’ll attach a link for you to explore those options. Your satisfaction is important to us, and we want you to get the most out of your Buds! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/answer/ANS10003519/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your honest review of the Galaxy Buds3 Pro with us, Omar. We're so happy to see that they sound wonderful to you, but we hate to hear about the fact that you lost one of your buds because they fell out. If your Galaxy Buds have gone missing, you can easily locate them using SmartThings Find or Samsung Find. Both services let you narrow down your buds’ location on a map, enable a ringing sound, and receive notifications when they’ve been found. If you need instructions for this, we recommend checking out the link attached below. Regarding the buds falling out, we've also added a link for tips on how to get your buds to fit without them falling out. If you need any further assistance with this or have any questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus