Thank you for sharing your experience with the Galaxy Buds3 Pro, Kevin! It's wonderful to hear that you enjoy their sound quality. However, we understand that you've encountered some inconsistencies with charging. To improve your experience, we recommend checking that the charging pins on both the earbuds and the case are clean, as dirt can affect charging efficiency. You might also try resetting your earbuds by placing them in the case, opening the lid, and holding down the touchpads on both earbuds for a few seconds until the LED flashes. Additionally, keeping your earbuds updated with the latest firmware via the Galaxy Wearable app is an excellent way to ensure optimal performance. To maximize battery life, avoid exposing them to extreme temperatures, and remember to store them in their case when not in use. We’re here to support you, so if you have any further questions, please don’t hesitate to reach out to our Samsung Support. Thank you for being a valued member of the Samsung community! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro! We appreciate your feedback and want to ensure you have the best possible experience with our products. Regarding the discomfort you’re experiencing during insertion, it may help to adjust the ear tips for a better fit. The Galaxy Buds3 Pro comes with multiple ear tip sizes, so experimenting with these options can enhance both comfort and sound quality. A secure fit is essential for optimal audio performance, so it's great that you're considering this! As for noise cancellation, the Buds3 Pro features Active Noise Cancellation to reduce outside sounds. However, it's important to ensure that the ear tips create a good seal in your ears. You can check the fit by following the guidelines provided on our website. For even better sound isolation, remember to activate the Ambient Sound feature when you need to be aware of your surroundings. It's fantastic to see that the Galaxy Buds3 Pro stay in your ears more securely compared to the Buds2. For added stability, try adjusting the fit during high-movement activities. We truly value your insights, and if you have any further questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Satya! Thank you for your honest feedback regarding the Galaxy Buds3 Pro. We appreciate you sharing your experience with the fit and comfort. We designed these buds with various silicone tips to accommodate different ear shapes, so it’s unfortunate that you couldn't find a suitable fit. We encourage you to also try using the Fit test using the Wearable app to further help you get the right fit. Regarding your concerns about the buttons, many users find the intuitive controls helpful. However, we understand how they can be accidentally activated while adjusting the earbuds. We suggest adjusting the buds from the top in order to avoid activating one of the pinch controls. Your patience is appreciated, and your satisfaction is important to us. Thank you again for sharing your thoughts, and we hope you might you have a better experience with the Galaxy Buds3 Pro in the future! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus