Thank you so much for your feedback on the Galaxy Buds3 Pro, Eugene! We're excited to see that you’re enjoying them. The precision engineering that goes into our earbuds really enhances the overall sound experience, and it’s great to know that you’re finding the sound quality and noise cancellation to be effective. We designed them to create a truly immersive listening experience. If you have any more thoughts or questions you’d like to ask, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Kat2014, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with the audio quality of your earbuds, and we would love to help you have the best possible experience. We have provided a link to an article to help you with the fit, and another to a video to help you change the ear tips to the smaller size for your ears. We also recommend following up with a fit test you can perform in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Tina, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your phone calls are to you every day. We have provided links to two articles one to help you troubleshoot the audio quality and another to reset your earbuds if necessary. We have also shared a link to the Samsung Support Team to offer additional assistance through chat if this experience continues. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your feedback on the Galaxy Buds3 Pro! We’re thrilled that you appreciate the excellent sound quality and compatibility. At Samsung, our goal is to provide an immersive audio experience, and we’re glad these features resonate with you. We understand your concern about the earbuds slipping out during activities. To ensure the best fit and comfort while using the Galaxy Buds3 Pro, we recommend trying the different sizes of ear tips included in the box. Finding the right fit can significantly enhance stability during movement. Additionally, you might consider adjusting the fit using the Fit Test available in the Galaxy Wearable app. This feature can help determine if you're using the correct ear tips for optimal performance and comfort. We hope that these tips help enhance your listening experience. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus