Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Alti. We appreciate you reaching out and letting us know about your experience. To enhance your charging experience, it’s important to keep the charging contacts clean; you can do this by wiping them with a dry cloth. If the buds or the charging case have come into contact with dust, sand, or metal shavings, that can affect charging. Make sure to gently clean them with a soft, dry cloth before placing them back in the case. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If these suggestions don’t help, we recommend contacting a Samsung Service Centre or an authorized service centre for further assistance. You can also reach out to us at Samsung Support if you need any further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello CeeGee, Thank you for sharing your experience with your Galaxy Buds3 Pro. If the earbuds and charging case are not charging properly, call us at 1-800-SAMSUNG for additional help. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support. Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung! Samsung Care+ https://www.samsung.com/us/support/samsung-care-plus/ Samsung Warranty https://www.samsung.com/us/support/samsung-care/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

We apreciate your feedback on the Galaxy Buds3 Pro, Sammy. Your feedback is always needed! We see that you may be experiencing some concerns regarding the connection to your phone as well as the battery life. The Galaxy Buds3 Pro provides up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you are looking to extend your battery life, there are a couple of adjustments you can make. When you are not using the earbuds, keep them in the charging case with the cover closed. Also, be sure to adjust the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, adjust the notification settings in the Galaxy Buds app. As far as the connection, we recommend checking out the link attached for options to help troubleshoot this. If you continue to have challenges getting your phone to connect to your buds, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin https://www.samsung.com/us/support/answer/ANS10001319/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus