Thank you for sharing your experience with the Galaxy Buds3 Pro, Chris. We genuinely appreciate your feedback and want to ensure you get the best performance from your earbuds. If you're experiencing difficulties with charging in the case, please check that both the earbuds and the case are clean. Sometimes, dust or debris can inhibit proper charging connections. Gently wipe the charging points with a soft, dry cloth to maintain optimal performance. Make sure the charging case itself is powered. To do this, connect it to a power source using the USB-C cable included with your buds. The LED indicator on the case should light up. If it doesn’t, consider trying a different power source or charging cable. To reset your Galaxy Buds3 Pro, open the Galaxy Wearable app on your mobile device and tap on Earbuds settings, then select Reset. This shoild help eliminate any performance inconsistencies and allow you to set them up again from scratch. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. We want to make sure your experience is positive, so if this continues, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello, and thank you for sharing your thoughts on the Galaxy Buds3 Pro! We’re absolutely delighted to hear that you’re diving into their incredible audio capabilities. To ensure you get the best sound experience, it’s essential to use the right size ear tips, as the Galaxy Buds3 Pro come with various options. A proper fit helps prevent sound leaks and ensures optimal audio quality. If you need help changing the tips, our guide has detailed instructions. Once you’ve got the right tips, check the bottom of the earbuds for the directional marks—an "L" for left and an "R" for right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Make sure to angle the earbuds so that the microphone points towards your mouth rather than straight down. You can also adjust them by rotating them until you find the perfect fit. For additional assurance, don’t forget to run an earbud fit test in the Galaxy Wearable app. We truly hope you enjoy every moment with your Galaxy Buds3 Pro! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus