Thank you for sharing your experience with the Galaxy Buds3 Pro. We truly appreciate your feedback and want to address your concern about the buds not charging! If one or both of your earbuds are not charging or turning on, this could be related to the earbuds themselves or the charging case. Sometimes, using a charger that isn’t approved by Samsung may lead to charging challenges, or there could be some damage to the earbuds. We suggest fully charging the case, checking the earbuds for any visible signs of damage, or restarting the earbuds. For additional troubleshooting options, please check out the link attached. If you have any questions or need assistance, feel free to reach out to us at Samsung Support. We take pride in our customer service and want to ensure you have a wonderful experience with our devices! -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello JD23, Thank you for sharing your experience with the Galaxy Buds3 Pro. It’s wonderful you're enjoying the features; however, if they don't fit well, it can affect how much you enjoy them. Fortunately, we can assist with that. The Galaxy Buds3 Pro come with ear tips in various sizes. First, make sure they fit your ears properly. They should sit snugly, creating no gap between your ear and the tip, which helps prevent sound leaks and improves audio quality. If you need instructions for changing the tips, refer to our guide for the Buds3 Pro tips (see link provided). After fitting the correct tips, check each earbud for the directional marks—L and R. Insert the R earbud into your right ear with the R facing you, and the L into your left ear with the L facing you. Slightly angle the stem so the microphone points toward your mouth, not straight down. Adjust the earbuds by rotating them until the fit feels comfortable. You can also perform an earbud fit test to confirm proper placement. For more tips on achieving the perfect fit, see our online article linked below. We value your review and are glad to have you as part of the Samsung community. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Benny. Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate you sharing your thoughts on the design and grip. The Buds3 Pro are made from durable materials, including polycarbonate for the body, aluminum for the speaker mesh, stainless steel for the port, and brass for the charging contacts. These materials are chosen to ensure quality and longevity. We appreciate your feedback, and if you have any further questions or concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We see that you’re not completely satisfied with the sound quality and battery life, and we’d love to help you improve your experience. We encourage you to explore the EQ settings available on the Wearable app to personalize your sound experience. With our innovative Dual Amplifier technology and enhanced 2-way speakers, the Galaxy Buds3 Pro are designed to deliver a rich and immersive sound with independent control over the woofer and tweeter, allowing you to uncover the fine details in your music. Regarding the battery, the Buds3 Pro provides up to 30 hours of listening time. By making just a few adjustments, you can also maximize battery life, ensuring they last during those long listening sessions. When you are not using the earbuds, keep them in the charging case with the cover closed. You can also adjust the notification settings from the Galaxy Wearable app on the connected phone. When using iOS, adjust the notification settings in the Galaxy Buds app. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus