Hi Michael Dudikov, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you every day and we would be happy to help you troubleshoot any aspect of your device that is causing frustration. Without knowing the specifics of your experience, we have provided links to the full device manual and the Samsung Support Team to help you align your device to your needs and preferences. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds3 Pro, Brad. We understand that comfort is crucial and that you'd like more control through the app. To ensure a better fit, try using the different sized ear tips included with your buds. Finding the right size is essential, as it should snugly fit your ears without any gaps, which helps prevent sound leaks and enhances audio quality. Once you've selected the appropriate tips, remember to check the directional markings on the earbuds—insert the right bud with the 'R' facing you and the left bud with the 'L' facing you. You can angle the buds slightly so the microphone points towards your mouth, adjusting them until they feel just right. Additionally, we recommend running the earbud fit test in the Galaxy Wearable app to confirm you've achieved the ideal fit. We hope these tips enhance your experience. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts! We appreciate your feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver an unmatched audio experience with impressive sound quality and advanced features. With intelligent Active Noise Cancellation, you can immerse yourself fully in your music without distractions. Powered by our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro allows you to experience a broad sound spectrum. Plus, their long-lasting battery life ensures you can enjoy your favorite tunes all day long. The Galaxy Buds3 Pro provides up to 30 hours of listening time with the charging case. We regret to hear that they didn’t meet your expectations and would love to learn more about your experience! Your insights are valuable as we continuously strive to improve. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds3 Pro, Jeff! We love to see that you're enjoying the exceptional sound quality and the comfortable, secure fit. With our Adaptive Noise Control, you have the power to eliminate distractions like traffic, allowing you to fully immerse yourself in your audio. The perfect harmony of Active Noise Cancellation and Ambient sound means you can focus on what you love most, whether it’s your favorite music, podcasts, or just talking on the phone. We hope you continue to love your Buds3 Pro. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus