Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro, Arnaud. Your feedback is key as we continue to make improvements. The Buds3 Pro offers a great fit and enhanced comfort for immersive listening. With a redesigned shape that provides our snuggest fit ever, you can enjoy your music in comfort. Additionally, we've introduced Blade Lights to ensure your Buds stand out from the crowd and brighten up your listening experience. We noted your concerns about the fit as well as the controls being a little sensitive. To address the touch sensitivity, we recommend restarting your earbuds. If that doesn't resolve the issue, you might want to try completely resetting them. Also, please check for software updates. You can do this through the Galaxy Wearable app or using your PC. To assess the fit, run the earbud fit test for the Galaxy Buds3 Pro. Open the Galaxy Wearable app on your connected phone. From the Buds3 Pro screen, tap on "Sound quality and effects," then select "Earbud fit test." The screen will indicate whether each earbud is "In ear" or "Not in ear." Ensure both earbuds are properly inserted in your ears, and then tap "Start." The earbuds will play a chime for a few seconds, after which the app will display your results, indicating either a "Poor fit" or a "Good fit." If the fit is poor, make small adjustments to the earbuds and tap "Try again." Continue running the fit test and adjusting the earbuds until you achieve a good fit result for both. If any of this persists, please be sure to reach out to us at Samsung Support for additional support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Steven! We're elated to see that you’re enjoying the phenomenal sound quality and perfect fit. Have you tried personalizing your audio through the quick settings panel? Just swipe down from the top of your screen, touch and hold the volume slider or Buds icon, and you can fine-tune your audio and noise control settings. The best part is that your preferred sound settings are saved for each app, allowing you to have the perfect listening experience no matter what you're doing. We hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Gopi, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We have provided a link to an article to help you with the call settings and features of your earbuds. We also recommend ensuring the microphone is not obstructed during wear and usage to ensure as clear calls as possible. We have also provided a link to the Samsung Support Team if you have additional questions or continue to experience any frustrations with your earbuds. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages