Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro! It’s fantastic to see that you find them to be a solid product with exceptional sound quality. We’ve put a lot of effort into ensuring that the audio experience is top-notch, with crisp highs and rich lows. The active noise cancellation feature really helps you immerse yourself in your music or videos, and we hope that stands out to you. Plus, the comfortable fit they provide means you can enjoy them for hours without any discomfort. Your willingness to recommend them to friends and family is greatly appreciated! If you have any questions or concerns at all, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your feedback about the Galaxy Buds3 Pro, Victor. We always appreciate your insights. At Samsung, we strive to provide a seamless listening experience and understand that ease of use is essential. The Galaxy Buds3 Pro is designed with advanced features, delivering our best and most immersive audio yet. Key features include Wind Shield, Blade, Light Swipe, and Pinch Control. We see that you may be having some difficulties adjusting to the new pinch controls. We recommend customizing your touch controls through the Galaxy Wearable app for the best usability. Your experience matters, and we're here to help you enjoy every moment of your audio journey! Be sure to check out the link attached for details on how to use the pinch functions on your Buds3 Pro. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Leiser. Your feedback is crucial as we continue to make improvements. The Galaxy Buds3 Pro offers up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. We're sorry to hear that the battery life hasn't met your expectations. To help conserve battery power and ensure your earbuds last when you need them, we recommend keeping them in the charging case with the cover closed when not in use. Additionally, you can adjust the notification settings in the Galaxy Wearable app for Android or in the Galaxy Buds app for iOS. Samsung provides a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ to eligible devices for extended protection and support. If this persists, please be sure to reach out to us at Samsung Support for additional assistance. smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Karina! Thank you for sharing your feedback on the Galaxy Buds3 Pro with us. The noise you mentioned can sometimes occur if the Active noise canceling, Adaptive, or Ambient sound modes are enabled and the sub-microphone is inadvertently covered. To prevent this, make sure the sub-microphone (located on the top outer edge of the earbuds) is not obstructed when you're putting on, taking off, or adjusting the earbuds. Our goal is to ensure you have the best experience with our products. The Galaxy Buds3 Pro comes with several advanced features designed to enhance your audio experience, such as exceptional sound features, comfortable fit, and long battery life that can be extended up to 30 hours with a fully charged case. If you continue to notice the noise or have any other questions, please reach out to us at Samsung Support for further assistance. We're here to help and ensure you get the most out of your Galaxy Buds3 Pro. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus