Hi there Roberto Gonzalez Sanchez, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations. We have shared a link to an article to help you with the placement, and another to help you change the ear tips to a size that best aligns to your ears. We also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you continue to experience this frustration. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your feedback about the Galaxy Buds3 Pro, Suresh. The Buds3 Pro features Adaptive Noise Control, which adjusts noise cancellation based on your surroundings, and enhanced two-way speakers with dual amplifiers for rich and immersive sound quality. Be sure to ensure the earbuds are worn correctly for optimal performance. Adjust the ear tips to fit securely in your ears, as this can impact both sound quality and noise cancellation. Your insights help highlight areas for potential refinement, and we appreciate you sharing your thoughts! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus