Thank you for sharing your experience with the Galaxy Buds3 Pro, Jean! It’s great to hear your thoughts. The Buds3 Pro allow you to control your compatible phone with simple voice commands. Simply say a command, such as "answer call" or "volume up." If the right side isn’t working as expected, we’d love to assist you in getting back to enjoying your earbuds fully. To move forward, we’ll need to gather some additional information from you. Please reach out to Samsung Support so we can provide personalized assistance. Also, keep in mind that your Galaxy Buds3 Pro come with a 12-month warranty against manufacturing defects, and if you have Samsung Care+, you'll have even more support and protection available. Please be sure to reach out to us at Samsung Support so that we can get started. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Franceska, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the lasting battery life of your earbuds is to you every day. Without knowing how long you are able to listen to your earbuds on a single charge, we have provided a link to an article to help you with the battery of your earbuds. We also recommend exploring the option of using the Ambient Sound setting that will prolong the battery life over the ANC setting. We have lastly shared a link to the Samsung Support Team if you believe your earbuds are not operating as intended or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Roco, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand the new design of these earbuds can take some time to adjust to the new motion and ways to use this device. We have provided alink to the full device manual and to the Samsung Support Team to offer assistance with aligning the features and settings to your needs. The Samsung Support Team can help walk you through any steps necessary or troubleshoot any frustration you are experiencing. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Chandra, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how vital a good secure fit is with your earbuds for an uninterrupted and prolonged listening experience. We have provided a link to an article to help you with the fit of your earbuds, and recommend following up with a fit test when you are connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages