Hi Brad Klein, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We undertand how frustrating it is to have a brand new device that is not meeting your expectations. We have some great resources to help our customers troubleshoot any frustration occuring such as the audio quality. We also have the full device manual available to help you with the touch and voice settings that allow you to pause and play your songs, adjust the volume, and change the track you are listening to on your device. We appreciate you being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

It's great to hear from you, Zach. Thank you for sharing your feedback on the Galaxy Buds3 Pro. We are pleased to see that you are enjoying the great sound quality. However, we understand your concern regarding the smell. Our products undergo rigorous testing to ensure they meet international safety standards and are free from harmful materials. The Galaxy Buds3 Pro are made with high-quality materials such as polycarbonate (PC) for the body and stainless steel for the speaker mesh. We recommend keeping the earbuds and charging case clean by lightly wiping them with a lint-free, soft cloth soaked in 70-80% alcohol. Avoid using abrasive materials, bleach, or detergent, as these may cause damage or discoloration. If the smell persists, we suggest contacting us at Samsung Support for further assistance. We're here to help ensure you have the best experience with your Galaxy Buds3 Pro. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus