Hi there Tom Swenson, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important being able to change the ear tips is to getting the ideal fit of your earbuds. We have provided a link to a video to help walk you through this process at your convenience. We have also provided al ink to the Samsung Support Team if you have additional questions about your new earbuds. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

We appreciate you taking the time to share your candid feedback on the Galaxy Buds3 Pro, Chinmay. The Galaxy Buds3 Pro offers AutoSwitch, which allows seamless transitions between Samsung Galaxy devices, such as smartphones, tablets, and laptops. This feature is designed to optimize connectivity within the Samsung ecosystem, allowing effortless switching for calls, music, and more. While AutoSwitch enhances the experience for users with multiple Samsung devices, it does not provide multipoint connectivity across non-Samsung devices. Your feedback is greatly appreciated. If you have any further questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for your feedback on the Galaxy Buds3 Pro, Colton. We are thrilled to hear that you love the sound quality, as it is designed to deliver an outstanding listening experience. Regarding your concern about the case scratching easily, we understand that accidents sometimes happen. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If you would like some assistance with this, we recommend reaching out to us at Samsung Support so that we can further assist you. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your wonderful review, Keith! We're pleased to see that you're impressed with the Galaxy Buds3 Pro’s features and sound quality. We're also glad you like the new design! We aimed to create a sleek, comfortable fit that you can wear all day without any hassle. It’s great to know you find them comfortable as well. If you have any questions or need assistance, please don't hesitate to reach out to us at Samsung Support. We're here to help and ensure you have the best experience with your Galaxy Buds3 Pro! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus