Hello Rex S, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not functioning as expected. We have provided links to two articles to help you troubleshoot this matter with the ANC feature of your device. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for your review of the Galaxy Buds3 Pro, Maria. It’s awesome that you find them to be the best earbuds ever! We designed them with a focus on delivering exceptional sound quality, and it’s great to know the noise reduction feature has been effective for you. Comfort was also a key aspect of the redesign, ensuring they stay in place for a long-lasting immersive listening experience. Your feedback is truly appreciated . If you have any questions or cocnerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus