Hey Jose! Thank you for sharing your honest feedback on the Galaxy Buds3 Pro. We're glad to see that you find the sound quality excellent. The buds enhanced 2-way speaker, featuring an improved woofer and tweeter with a wide frequency response, reveals the intricate details in your music. Regarding the Active Noise Cancelling (ANC) feature, it's essential for your listening experience, and we want to help you get the best out of your Galaxy Buds3 Pro. It's important to ensure your earbuds are securely in place. Check for any software updates for the earbuds and reset the earbuds if needed. Also make sure to check and adjust the ANC settings in the Samsung Wearable app to ensure it's enabled. Your feedback is invaluable as it helps us continue to innovate and improve. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jayson. We see that you may be having a tough time trying to get your buds to fit just right. First, we want to clarify that the Galaxy Buds3 Pro actually come with different sized ear tips to ensure a comfortable fit. If you didn’t receive an extra set, please check the box one more time. Getting the right size ear tips is essential for a good fit. This ensures that there isn't a gap between your ear and the ear tip, which helps avoid sound leaks and guarantees optimal audio quality. If you need help changing the tips, you can find instructions in our guide on how to switch out the ear tips for your Buds3 Pro. Once you have the right tips on your earbuds, here’s how to wear them for the best experience: check the bottom of the earbuds for directional marks. You’ll see an 'L' for the left bud and an 'R' for the right. Insert the 'R' bud into your right ear with the 'R' facing you, and insert the 'L' bud into your left ear with the 'L' facing you. Angle the earbud slightly so the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels just right. Additionally, you can run an earbud fit test in the Galaxy Wearable app to make sure you have the perfect fit for your ears. If the tips are not there, please don’t hesitate to reach out to us at Samsung Support for further assistance. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your experience with the Galaxy Buds3 Pro, Chelsea! The Buds3 Pro allows you to hear every detail on your TV to the fullest with 360-degree immersive sound that feels like it’s all around you. We understand how important it is to find the perfect fit for comfortable listening. The Galaxy Buds3 Pro comes with a selection of ear tips in different sizes, so start by ensuring you have the correct size for your ears. It’s important for the ear tips to fit snugly without any gaps, as this prevents sound leaks and ensures optimal audio quality. Once you have the appropriate tips attached, check the bottom of the earbuds for directional marks—‘L’ for left and ‘R’ for right. Insert the R bud into your right ear with the ‘R’ facing you and the L bud into your left ear with the ‘L’ facing you. Angle the earbuds slightly so the microphone is pointing toward your mouth rather than straight down, and adjust them by rotating them until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We truly appreciate your feedback, and if you continue to experience issues, don't hesitate to reach out. Your comfort and satisfaction are important to us! If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus