We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Meir! We hate to hear about your experience with the fit and the controls. Our Galaxy Buds3 Pro is designed with an ergonomic fit and intuitive touch controls for a seamless listening experience. If you’re having trouble, we recommend adjusting the ear tips to find a more comfortable fit and exploring the customizable settings in the app for improved functionality. It’s important to use the right size ear tips to prevent sound leaks and ensure optimal audio quality. Make sure the ear tips fit snugly in your ears without any gaps. If you need help changing the tips, please refer to our guide on Buds3 Pro tips. Once you have the correct tips, check the earbuds for directional markings—an "L" for left and an "R" for right. Insert the "R" bud into your right ear with the "R" facing you, and the "L" bud into your left ear with the "L" facing you. Angle each earbud slightly so that the microphone points toward your mouth. Adjust the fit by rotating them until they feel comfortable. Finally, you can run an earbud fit test in the Galaxy Wearable app to ensure the proper fit. We appreciate your input as we’re always striving to enhance our products. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, L Wade. We love to see that you are enjoying the excellent noise reduction and the sound quality as a whole. The Buds3 Pro features an Enhanced 2-Way Speaker, which includes an improved woofer and tweeter. This design provides a wide frequency response, allowing you to hear the subtle details in your music. We're glad to know that you're happy with your buds, and if you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus