Hi there JBG333, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We love hearing you are so pleased with the overall audio quality and features. We would love to help you experience that same quality on all of your phone calls. We have provided a link to an article to help you with the call features and settings. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your feedback about the Galaxy Buds3 Pro. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. We understand that it can be frustrating when earbuds do not charge in the case. To help, please make sure the charging contacts are clean and free of debris, as this can affect the charging process. If you continue to experience difficulties, try using a different Samsung charging cable or power source. For connection challenges, resetting your earbuds can often help. To do this, place the earbuds in the charging case, close the lid, wait for 7 seconds, and then reopen it. Press and hold the touchpads on both earbuds until you hear the reset sound. Regarding the battery lifespan of the case, it is designed to provide multiple charges for your earbuds. Be sure to use the included charging accessories, as third-party options may impact performance. If you have concerns about wireless charging, check that the charger is properly connected and ensure there are no foreign objects between the earbuds and the charger. Your satisfaction is very important to us. If these suggestions do not resolve your concerns, please reach out to us at Samsung Support for further assistance. Thank you for being a valued Galaxy Buds3 Pro user! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Your feedback on the Galaxy Buds3 Pro is greatly appreciated, Yesly. We're glad to see that you love the sound quality and noise cancellation feature! Powered by our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro allow you to experience a broad spectrum of sound. An enhanced woofer and tweeter with a wide frequency response reveal the minute details in your music. We hope you continue to enjoy the sound quality and features of your buds. If you ever have any questions or need assistance, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Bjon, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day. We have shared a link to a video to help you change the ear tips to a different size and help you get the secure fit you are seeking. We have also provided a link to the Samsung Support Team if you wish to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit https://www.youtube.com/watch?v=i3SBh9ySfgA Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages