Thanks for reaching out to us, Rjm1. Your feedback on the Galaxy Buds3 Pro is greatly appreciated. We're glad to see that you are enjoying the sound quality these buds offer. The Buds3 Pro features a Dual Amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to experience a wide range of sound. We noted your concerns about the noise cancellation as well as the battery life. For the ANC we recommend making sure you are using the correct bud tip size and are wearing them properly. The Galaxy Buds3 Pro offers up to 26 hours of playback time per charge, extendable to 30 hours with a fully charged case. You can also make a few adjustments to help conserve battery life. For example, store the earbuds in the charging case with the cover closed when not in use, and adjust notification settings through the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app if you're using iOS. If this persists after doing so, please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Lorenzo, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you everyday and we would love to help you have the best experience possible with your device. We have provided a link to the full device manual and to the Samsung Support Team to review all options available to you to maximize your experience. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there JBG333, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We love hearing you are so pleased with the overall audio quality and features. We would love to help you experience that same quality on all of your phone calls. We have provided a link to an article to help you with the call features and settings. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you so much for sharing your experience, Jeovany! We’re ecstatic to see that the Galaxy Buds3 Pro exceeded your expectations and that your girlfriend was so amazed by them as well. Their incredible sound quality and comfortable fit really enhance the listening experience, making them the perfect gift. It’s wonderful to know they brought happiness to both of you! If you have any other feedback or need assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you on a daily basis, and we would love nothing more than to help you with any experience you are having that may be causing frustration. We have provided a link to an article to help you troubleshoot the overall audio quality. We have also shared a link to the full device manual to help you adjust the equalizer setting to align to your listening preferences. Lastly, we have shared a link to the Samsung Support Team if you have additional questions or continue to experience anything out of the ordinary with your earbuds. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Scooby Doo, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided a link to an article to help you with the placement of your earbuds, and recommend performing a fit test with your earbuds while connected to the Samsung Wearables App. We have lastly shared al ink to the Samsung Support Team if you continue to have this experience and would like additional assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung Galaxy Buds3 and 3 Pro https://www.samsung.com/us/support/answer/ANS10003519/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages